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Description We are looking for a skilled Desktop Support Specialist to join our team on a contract basis in Phoenix, Arizona. This role involves providing technical assistance to end users, deploying workstations and mobile devices, and managing system resources such as Active Directory and Office 365. The ideal candidate will have strong communication skills, a detail-oriented approach, and a passion for delivering excellent support.

Responsibilities:

• Build and maintain strong relationships with end users while delivering exceptional Tier 1 customer service.

• Offer technical support and training to users, ensuring smooth operation of systems and devices.

• Deploy and manage mobile devices to meet organizational needs.

• Administer Active Directory and Office 365, including managing users, computers, and mailboxes.

• Configure and deploy user workstations running Microsoft Windows operating systems.

• Collaborate with IT team members and users to discuss system changes and address future needs.

• Diagnose and resolve system-related failures, implementing logical solutions for complex technical issues.

• Create and maintain accurate documentation related to systems and procedures.

• Perform system management activities, ensuring optimal functionality and security.

• Take on additional tasks as assigned by IT management or business leadership. Requirements • Associate's degree in Computer Science or a related field, or two years of relevant experience with Microsoft Windows server operating systems, Active Directory, Group Policies, and TCP/IP networking.

• Proven ability to write clear documentation, system specifications, and training materials.

• Strong interpersonal skills with the ability to build effective working relationships with both remote and onsite users.

• Excellent communication skills to explain technical concepts to non-technical staff.

• Demonstrated analytical and problem-solving abilities with attention to detail and quality.

• Experience maintaining cloud infrastructure resources and ensuring security.

• Familiarity with Microsoft Azure and related applications or environments.

• Ability to work effectively as part of a team and independently when required. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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