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Description We are looking for a detail-oriented Owner Support Services Specialist to join our team on a long-term contract basis. This hybrid role, based in Woburn, Massachusetts, requires a proactive individual with strong customer service skills and the ability to manage a variety of administrative tasks efficiently. You will play a key role in supporting internal teams and ensuring seamless communication with external stakeholders.

Responsibilities:

• Handle a high volume of inbound calls, addressing customer inquiries and directing them to the appropriate teams for resolution.

• Log, sort, and redirect incoming mail and email correspondence, ensuring accurate documentation and timely forwarding to relevant departments.

• Scan and upload critical documents such as leases, amendments, renewal notices, and landlord notification letters into Salesforce.

• Collaborate with internal teams to ensure timely responses and resolutions to customer and stakeholder requests.

• Maintain accurate records and follow established procedures for managing correspondence and document processing.

• Support data entry tasks, ensuring all information is accurately entered into the appropriate systems.

• Conduct research to resolve customer inquiries and provide clear, concise responses.

• Utilize Salesforce to track and manage correspondence, ensuring all tasks are completed within designated timeframes.

• Work closely with team members to maintain a high level of service and operational efficiency. Requirements • Minimum of 1-2 years of experience in customer service or a related role.

• Proficiency in data entry and the ability to handle administrative tasks with accuracy.

• Strong communication skills, both verbal and written, with a focus on clarity and attentiveness during phone interactions.

• Familiarity with Salesforce or similar CRM platforms is a plus.

• Excellent organizational and time management skills to handle multiple tasks effectively.

• Ability to work collaboratively within a team-oriented environment.

• Proficiency in Microsoft Excel and other office software applications.

• Detail-oriented with the ability to maintain accuracy in a fast-paced setting. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .