• Digital Support Specialist

    Robert Half Technology (Chesapeake, VA)


    Description

    We are seeking a highly skilled and customer-focused Digital Support Specialist with expertise in Microsoft Intune to join our dynamic IT support team. The ideal candidate will have a strong background in supporting digital systems and applications, particularly in a Microsoft environment. This role involves troubleshooting technical issues, managing mobile device and app deployment through Intune, and providing exceptional technical support to end users. This position is ONSITE.

    Responsibilities:

    + Provide technical support for digital systems and applications, ensuring efficient resolution of user issues and queries.

    + Administer and manage mobile devices, desktops, and applications using Microsoft Intune.

    + Configure policies for device security, compliance, and access management using Intune.

    + Troubleshoot and resolve issues related to device enrollment, application deployment, updates, and performance within Intune.

    + Collaborate with IT management to develop and implement best practices for endpoint management and security.

    + Create and maintain user guides, documentation, and knowledge base articles related to Intune solutions.

    + Train end users and team members on the proper usage of Microsoft Intune tools.

    + Monitor system performance and proactively identify areas for improvement or optimization.

    + Research and stay updated on the latest Intune features, industry trends, and emerging tools to support the organization’s digital needs.

    + Track, prioritize, and respond to support tickets in accordance with service-level agreements (SLAs).

    Requirements

    Requirements:

    + Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.

    + Proven experience administering and supporting Microsoft Intune.

    + Strong understanding of endpoint management, including device enrollment, compliance policies, and application deployment.

    + Knowledge of Microsoft 365 suite and associated platforms, such as Azure Active Directory.

    + Familiarity with mobile device management (MDM), mobile application management (MAM), and other digital support tools.

    + Excellent problem-solving skills with the ability to independently analyze and address complex technical challenges.

    + Strong communication and interpersonal skills, including the ability to guide non-technical users through troubleshooting processes.

    + Attention to detail, organizational skills, and a customer-centric approach to service delivery.

    Preferred Qualifications:

    + Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified: Intune Administrator.

    + Experience in a multi-device environment (Windows, iOS, Android) or hybrid settings.

    + Familiarity with ITIL processes or similar service management frameworks.

     

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