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SYSTEMS SUPPORT ANALYST IV

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SYSTEMS SUPPORT ANALYST IV

Salary

$80,617.94 - $97,999.98 Annually

Location

901 Bagby

Job Type

Full Time

Job Number

36637

Department

Controller's Office

Opening Date

05/14/2025

Closing Date

5/21/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

APPLICATION ACCEPTED FROM: All Persons Interested

DIVISION: Operations

REPORTING LOCATION: 901 Bagby St., 6th Floor*

WORKDAYS & HOURS: Monday - Friday, 8:00 AM – 5:00 PM *

*Subject to change

DESCRIPTION OF DUTIES /ESSENTIAL FUNCTIONS:

Under the guidance of the City Controller, Chief Administrative Officer, Senior Assistant City Controller or designee, the Systems Support Analyst IV oversees the check printing process for payroll and vendor payments and serve primary liaison with system vendors and support service providers. The Systems Support Analyst IV will assist management in implementing process improvements, monitoring operational effectiveness, and ensuring compliance with financial regulations and policies.

The Systems Support Analyst IV duties will include but are not limited to:

+ Troubleshoot SAP issues with heavy emphasis on invoicing and payment processes.

+ Create specifications for and test SAP enhancements to Accounts Payable and payment modules.

+ Oversees check printing for payroll and vendor payments for the city.

+ Identify, document, and implement various internal business process improvements and quality control enhancements including IRS information returns, late payment creation, and year end accounts payable process.

+ Directs development and implementation of internal accounting controls, policies, procedures and management techniques for the city's various integrated accounting systems.

+ Supervises recording and analysis of city transactions and preparation of financial statements and routine special reports.

+ Coordinates the development, implementation and maintenance of the department's data processing system.

+ Evaluates the adequacy of, recommends improvements to, and maintains compliance with internal accounting controls.

+ Serves as primary liaison between the City Controller’s Office, IT, and ERP support teams.

+ Ensures compliance with all federal, state, and local regulations regarding proper disbursement of City funds.

+ Obtains information as to user needs and participates in decisions of necessary courses of action.

+ Acts as liaison with the computer manufacturer or software vendor.

+ Prepares standards and procedures with respect to system software.

+ Provides assistance to applications programmers and analysts on the usage of available resources in relation to software and hardware.

WORKING CONDITIONS

The position is physically comfortable; the individual has discretion about walking, standing, etc.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a Bachelor's degree in Business Administration, Statistics, Computer Science or a closely related field.

EXPERIENCE REQUIREMENTS

Four years of experience in data communications analysis and design, programming systems design and maintenance, operating systems software support, or a closely related field are required.

Directly related professional experience may be substituted for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS

None.

PREFERENCES

Preference will be given to candidates that can conduct in-depth analyses of city operations across various departments to identify inefficiencies, bottlenecks, and areas for improvement. In addition, preference will be given to candidates with a track record of working with department heads to map and assess key operational processes, focusing on aligning them with budgetary constraints and organizational goals. An ideal candidate will be able to evaluate operational performance and make recommendations to enhance service delivery while optimizing resource utilization.

KEY SKILLS AND ABILITIES

+ Strong leadership track record.

+ Ability to plan, organize, and prioritize work assignments.

+ Exceptional verbal, written communication, and presentation skills.

+ Use of appropriate written and verbal language and grammar with minimal errors.

+ Exceptional attention to detail.

+ Demonstrated ability to meet multiple demands and customer needs using a variety of methods and best practices while incorporating customer feedback.

+ Experience and proficiency with Microsoft Office (e.g., Excel, Word, Outlook, and PowerPoint) and Adobe Acrobat.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

The selection process will involve an application review and/or an interview. The department may administer a skills assessment test.

SAFETY IMPACT POSITION NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE 25

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call ( 832-393-8085 ).

If you need special services or accommodations, call (832-393-8085) (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of the information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Are you a current employee of the City of Houston's Office of City Controller?

+ Yes

+ No

03

What is the highest level of education you have completed?

+ Less than High School Diploma or GED

+ High School Diploma or GED

+ Associates Degree

+ Bachelors Degree or higher

04

What field of study did you complete your degree in?

+ Business Administration

+ Actuarial Science

+ Statistics

+ Computer Science

+ I have completed my degree in another field of study.

+ I do not have a degree

05

How many years of experience in data communications analysis and design, programming systems design and maintenance, operating systems software support, or a closely related field do you possess?

+ Less than 4 years

+ 4 years but less than 6 years

+ 6 years but less than 8 years

+ 8 years or more

+ No experience

06

How many years of verifiable professional experience in accounting, budget analysis, finance, or public administration do you have?

+ Less than 2 years

+ 2 years but less than 3 years

+ 3 years or more

+ No experience

07

How many years of experience do you have conducting in-depth analyses of operations to identify inefficiencies, bottlenecks, and areas for improvement?

+ Less than 2 years

+ 2 years but less than 3 years

+ 3 years but less than 4 years

+ 4 years or more

+ No experience

08

Briefly share your experience conducting in-depth analyses of operations to identify inefficiencies, bottlenecks, and areas for improvement. ("See resume" is not an acceptable answer. If you have no experience in this area, please type "N/A.)

09

Please select all that you have verifiable experience with. (check all that apply)

+ Microsoft Excel

+ Microsoft Outlook

+ SAP Finance

+ Microsoft Power Point

+ Microsoft Teams

+ Microsoft Access

+ No Experience

10

Please indicate your level of proficiency in the Microsoft Office Suite.

+ Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities).

+ Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting).

+ Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation).

+ No experience

11

How many years of experience do you have working with department heads to map and assess key operational processes, focusing on aligning them with budgetary constraints, and organizational goals?

+ Less than 2 years

+ 2 years but less 3 years

+ 3 years or more

+ No experience

12

Briefly share in detail your experience working with department heads to map and assess key operational processes, focusing on aligning them with budgetary constraints, and organizational goals? ("See resume" is not an acceptable answer. If you have no experience in this area, please type "N/A.)

13

Which of the characteristics and skills listed below are a current reflection of you? (Choose all that apply)

+ Efficient in planning, organizing, and prioritizing work assignments.

+ Adept attention to detail.

+ Exhibit an ability to meet multiple demands and customer needs.

+ Strong leadership.

+ Exceptional verbal, written communication, and presentation skills.

+ None of the answers above

14

Briefly share a professional experience where each of the characteristics and skills chosen in the previous question are a current reflection of you. ("See resume" is not an acceptable answer. If you have no experience in this area, please type "N/A.)

15

Describe briefly your experience evaluating operational performance. What recommendations did you make to enhance service delivery while optimizing resource utilization? ("See resume" is not an acceptable answer. If you have no experience in this area, please type "N/A.)

Required Question