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Engineer III (SSO Division - Location: Kalamazoo, MI)

Location : KALAMAZOO, MI, United States

Job Family : Engineering

Job Type : Regular

Posted : May 14, 2025

Job ID : 57063

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Job Description

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At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.

Engineer III (SSO Division – Location: Kalamazoo, MI)

Position Summary

The Customer Support Engineer will provide Hydraulic System products in-service support for the Hydraulic Systems Division (HSD) in Kalamazoo, MI. He or She will work closely with customers to monitor system performance and look for product trends that may affect system reliability. Frequently interface with customers to present system project status.

SCOPE/SUPERVISION AND INTERACTION:

____ Has Direct Reports __X__ Does Not Have Direct Reports

Interaction is primarily within Parker and core team or cross-functional internal teams.

Essential Functions:

+ Provides technical services to the customer and solves product in-service/aftermarket problems/issues of fundamental scope within the Hydraulic Systems division, by applying product and field-specific engineering skills and general aerospace and related knowledge.

+ Ability to respond to significant inquiries from customers, regulatory agencies, or other internal teams.

+ Work closely with customers to monitor system performance and look for product trends that may affect system reliability. Help solution development for improving product reliability.

+ Develop system diagnostic tools as needed, to assist in troubleshooting and isolation of faults

+ Develop systems and component-level training for system familiarization by maintenance personnel, including fault diagnostics, to reduce unscheduled removals of hardware

+ Develop goals and objectives to complete major customer support engineering projects related to systems by reviewing proposals, plans, presentations, customer requirements and impacts, and conferring with management

+ Support sales campaigns by providing technical expertise to sales individuals

+ Identify possible product improvements to promote future sales

+ Ability to travel 25% of time to customer sites, suppliers and Parker Aerospace Service Centers worldwide

Qualifications:

+ Bachelor’s degree (BS) in an engineering or science technical discipline.

+ Ability to perform the essential functions of the job typically acquired through 4-6 years of related experience

+ Has thorough knowledge of product area and domain and develops breadth of knowledge of industry practices, techniques, regulations, and policies.

+ Proficient with engineering design and analysis tools (e.g. computer-aided design or modeling systems); ability to use standard software packages. May require capability using specialized software applications or languages.

+ Ability to apply standard practices and techniques in specific situations, adjust and correlate data, recognize discrepancies in results, and follow operations through a series of related detailed steps or processes.

+ Ability to work with general objectives regarding projects and team goals; applies judgment in selecting procedures and techniques that should be applied. Works collaboratively in a team environment.

+ Ability to effectively communicate and present status, actions, recommendations, and other technical information with clarity and precision. Responsive to inquiries from other engineering and business teams.

We offer a comprehensive and competitive total compensation package.

Come join the Parker Aerospace Team! We are proud to offer competitive benefits designed with health, wealth and well-being in mind. Our competitive package includes:

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

+ Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

+ 401(k) Plan with company matching contributions at 100% of the first 5% of pay

+ Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay

+ Career development and tuition reimbursement

+ Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.

+ Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.

+ Paid Time Off and 13 Company-Paid Holidays.

Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship is required for most positions.

Minority/Female/Disability/Veteran/VEVRAA Federal Contractor If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc\_gina\_supplement.pdf (06/20/2006) (C/O July 2015)

This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.