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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

This Resource is responsible for technical management of the Medicare and Grievance ecosystem performance and application troubleshooting. Your work will focus on technical management, capacity analysis, infrastructure planning and metrics reporting for ITGS Medicare Part B, D and Grievance business applications and infrastructure components.

Key Duties

+ Maintaining and supporting applications critical to the operations of CVS Health in Medicare Prior Authorization (PA), Carrier Determination & Appeals (CD&A) IT Support Team and Client Grievances (GRV)

+ To design, develop, and implement solutions and systems by applying advanced technical expertise to architect and code software applications, collaborate with cross-functional teams, and contribute to the overall technical direction and innovation of digital engineering projects

+ Developing and implementing RPA (Robotic Process Automation) solutions using platforms such as UiPath.

+ Monitoring, problem solving, and upkeep of CVS Health CD&A systems

+ On-call support 24x7 as needed

+ Developing and implementing technical solutions such as health checks and critical alerts in support of the Production Support Tier 2 applications across multiple applications and across Towers

+ Leading technical support bridges, working on tickets / RCA Review, and managing tickets/ RCA/ DEPs with vendors

+ Supports both the business and technical understanding of the customer experience, back-end technologies/capabilities and business operations

+ Provides triage analysis, system documentation, monitor, remediate, and post triage support plans

Required Qualifications

+ 10+ years of experience working with enterprise solution delivery in a large-scale distributed software design environment, preferably both RPA Automation and in a J2EE development environment

+ 5+ automation Development experience with RPA Bots using UIPath

+ 3+ years of experience in Building APIs and services using REST

+ 3+ years of experience in building, testing, and deploying code to run on cloud infrastructure

+ Good Understanding of Incident Management basics and Change Management principles

Preferred Qualifications

+ Experience in enterprise development tools and methodologies (XP, Agile) including DevSecOps and DataOps

+ Networking concepts, internet protocols (HTTP(s), SSL, TLS).

+ Understanding of both SQL and NoSQL database technologies

+ Experience in Jenkins, CI/CD Pipeline, GIT, and other DevOps principles

+ Health Care Industry domain knowledge

+ Excellent analytical and problem-solving skills

+ Strong skills in design and solution engineering across both on premises and cloud infrastructure

+ Excellent written and verbal communication skills both technical and non-technical audiences

Education

+ Bachelor Degree in Computer Science or related field required

+ Master Degree in Computer Science or related field preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$92,700.00 - $185,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/18/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.