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Customer Service Support Representative

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Department: Sales, Customer Service and Marketing

Posted: 4/7/2025

Location Name: ATS Corporate - St. Cloud, MN

Wage Max: 45,000.00

Wage Min: 40,000.00

Summary

The Customer Service Support Representative (CSSRs) is responsible for building, managing, and developing relationships to retain customers and meet or exceed goals. The CSSR is responsible for a wide range of tasks including performing duties for the Customer Service team during periods of absence, heavy workload, and/or other business needs. The ideal candidate is socially engaging, collaborative with internal departments, and able to change their approach depending on the needs of the department.

Education and Experience

+ A good understanding of marketing, sales, and customer service principles acquiredthrough 1 - 2 years ofeducation and training in a related area/or equivalent experience.

+ Must have excellent analytical, customer relations, sales, and negotiations skills, general knowledge of U.S. geography and basic map-reading skills.

+ Proficientin Microsoft Office (Word, Excel, and Outlook) required.

+ Excellent communication skills (written, listening and verbal).

+ Must be self-motivated, able to multi-task and work independently.

+ Must be a team player, amenable to a variety of work projects.

+ Must be analytical with the ability to apply data.

+ Must be proficient in responding to internal and external customer situations, responding to customer needs as required.

+ Must be able to both think creatively and provide creative contributions to projects.

+ Must be able to demonstrate a proactive commitment to ATS corporate values and the success of the staff.

+ Willing and able to travel infrequently, including overnight travel.

+ Experience in developing strong relationships to effectively manage, plan, and prioritize workload.

+ Strong interpersonal skills; able to establish trust and rapport with all levels of staff. Able to relate effectively to diverse cultures.

+ Strong planning and problem-solving skills; able to identify and resolve problems promptly.

+ Excellent organizational skills and ability to manage and prioritize workload in a fast-paced environment.

Essential Duties and Responsibilities

+ Enters and records all terms and conditions of sales/loads (i.e., load specifications, negotiated rates, dates) in the computer system.

+ Provides professional, courteous customer service by serving as a liaison between customer and ATS operations.

+ Communicates with the Business Development Manager to assess and distribute current information on the development and needs of the customer.

+ Obtains credit approval on customers' loads by verifying current credit status and working with the credit department as needed.

+ Communicates with internal staff and customers to answer questions, and resolve issues as needed.

+ Meets all company and department objectives and deadlines.

+ Follows all company and department policies and procedures.

+ Completes all duties in accordance with sound marketing and customer serviceprincipals.

+ Support ATS' culture by aligning actions, behaviors, performance, and decisions in accordance with the Company's values as set forth in our All-Employee Competencies.

+ Position may require work responsibilities outside of normal business hours and infrequent travel may be required.

+ Performs other duties and responsibilities as assigned.

+ Quickly and accurately evaluate pricing, capacity, and timing of opportunity.

+ Qualify load requirements to position for success and offer solutions to the customer. Ask questions to confirm load requirements, leveraging knowledge and resources to internally facilitate solutions/risk.

+ Effectively identify and complete post-delivery processes to ensure accurate and timely invoicing and driver pay.

+ Manages Customers to a low TBI%, responding accurately/timely to ATS task requests.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Physical Requirements

This position performs work primarily in an office setting.

+ Constantly in a stationary position and occasionally will move around.

+ Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s).

+ Frequently conversing with internal and external customers.

Compensation & Benefits: • The base salary range for this position is $40,000 to $42,000 plus position specific, performance-based incentive program. First year incentive earnings include the greater of a 6-month training incentive of $500/month ($3,000) or actual incentives earned. Base salary offered is determined by relevant experience, education, certifications, and geographic location as compared to others doing substantially similar work. • Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan effective on the first of the month following 60 days of employment. Additionally, we provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. Our goal is to ensure that all employees have the support and resources they need to thrive both professionally and personally.

EEO and Affirmative Action Statement

It is the policy of theATSto provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status.

TheATSdesignated person for issues concerning Affirmative Action/Equal Employment Opportunity isDirector of Human Resources at 320-255-7400.

ATSis committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of theATSto provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.