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Job Title: Manager of Student Success Initiative Program

PVN ID: JJ-2505-006851

Category: Managerial and Professional

Job Description

General Description

The Manager of Student Success Initiative Program(SSIP) is responsible for oversight of the SSIP Program at the John Jay College Institute for Justice and Opportunity. Under the supervision of the Director of College and Career Pathways, the Manager is responsible for providing leadership and supervision to the academic coaching staff. SSIP serves over 300 people a year across CUNY campuses and a range of other institutions of higher learning. The goal of SSIP is to engage people from the community who have been involved in the criminal legal system to pursue higher education and to aid them in successfully completing their degrees or certifications. SSIP services include academic counseling, assistance in obtaining financial aid and enrollment, and conducting supportive workshops to students and alumni. This position may necessitate non-traditional and changeable work schedules, off-site service delivery and periodic travel.

ABOUT THE INSTITUTE:

As a champion of institutional, structural, and personal transformation, the John Jay College Institute for Justice and Opportunity (The Institute) opens doors and eliminates barriers to success for people who have been involved in the criminal legal system. The Institute is one of twelve research entities that collectively comprise the Research Consortium of the John Jay College of Criminal Justice. The Institute has a diverse portfolio of projects that focus on identifying what it takes for people to live successfully in the community after justice involvement and on increasing the effectiveness of the professionals and systems working with them. Recognizing the transformational power of education, the Institute focuses much of its work on increasing access to higher education for people with criminal histories. The Institute’s comprehensive and strategic approach includes direct service, research, technical assistance, and policy advocacy. To learn more please visit our website: https://justiceandopportunity.org/

The Manager must be trauma-informed and knowledgeable about strategies for overcoming barriers to college enrollment, supportive services for returning students—especially within the City University of New York—and the challenges associated with reentry.

Essential Responsibilities:

+ Provide supervision and support for the Coaching staff

+ Keep up to date on best practices in the field of academic counseling and adult learning for continued professional development for academic coaching staff

+ Lead weekly counseling team meetings to identify priorities, student opportunities, and ensure effective coordination between student support teams including Support Services and the Mentoring Program

+ Engage in ongoing program evaluation to fine-tune and adapt best practices related to student development, retention, and support

+ Monitor Coaches caseloads to help them develop effective engagement and support strategies

+ Coordinate with the Onboarding team to oversee the matching process of new students in the SSIP program with Coaches

+ Utilize Salesforce database to track student enrollment and retention data, and other data points, for internal evaluation and reporting purposes

+ Engage in ongoing program evaluation in collaboration with staff to enhance program structures, protocols, and coordination of services to students. Analyze and review program data for quality assurance and lead the team in assessing trends and improving outcomes

Other Duties

+ Liaise with CUNY representatives and internal Institute programming regarding updates to CUNY calendars, administrative practices, and opportunities for CI students

+ Assign and oversee the progress of special projects related to SSIP programming including but not limited to staff participation in Institute committees, implementation of tutoring services, event planning (including the annual graduation ceremony)

+ Oversee the management of program spending, including participating in program budgeting and coordination with the Grants Analyst on reconciliation of expenditures

+ Collaborate with HR on recruitment of new staff including interviewing and hiring. And oversee staff evaluations

+ Participate in management meetings, activities, trainings and agency-wide committees

+ Other duties as assigned

Qualifications

Qualifications:

+ Previous experience supervising direct service staff

+ Experience reviewing program data to assess trends and improve outcomes

+ Knowledge of the college application process for both undergraduate and graduate applicants; knowledge of the CUNY application process is particularly useful

+ An understanding of how to effectively support adult learners

+ Demonstrated ability to respond calmly and thoughtfully to emergencies and to develop solutions in partnership with staff, students, and relevant stakeholders

+ Ability to work independently and collaboratively to carry out complex assignments in a timely manner and to adapt to changing situations and priorities

+ Training in Motivational Interviewing desirable

+ Experience with Salesforce or other data tracking system desirable

+ Commitment to delivering trauma-informed services

+ Commitment to anti-racism work and social justice

Candidates with lived experience are strongly encouraged to apply. Please send cover letter with salary expectations and resume.

RFCUNY Benefits RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department Institute for Justice and Opportunity

Status Full Time

Annual Salary Range $65,000.00 - $70,000.00

Closing Date Jul 13, 2025 (Or Until Filled)

Bargaining Unit No

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