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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Position Summary:

The Clinical Coordinator provides day to day oversight of clinical operations and leads clinical staff with a focus on operational and financial efficiencies to provide outstanding patient care and a safe working environment. Possesses general knowledge of physician practice front office including patient registration, appointment scheduling, medical records and billing. Must be able to prioritize and multi-task duties required by multiple physicians. Models and develops patient focused culture. The position focus is to provide excellent clinical staff leadership. Fulfills position responsibilities and expectations by coaching, developing and empowering direct reports.

**Minimum Required Qualifications, Education and Licensure:** The following qualifications are the minimum requirements necessary to adequately perform this job. However, any equivalent combination of experience, education and training which provides the necessary knowledge, skills and abilities would be acceptable, subject to any legal and/or regulatory requirements.

1. Currently licensed as a registered nurse by the State Board of Nursing of South Carolina

2. 3-5 years experience as a licensed nurse in OB-GYN ambulatory practice

3. Demonstrated progressive responsibility in clinical role in physician office

4. CPR certified

5. Must be able to reasonably command a reasonable knowledge of medical terminology, anatomy and physiology

6. Aware of importance of maintaining good rapport with fellow workers, physicians, personnel of other departments, patients, families and visitors.

**Experience:** Minimum of one year experience in clinical leadership role

Position Responsibilities:

+ Leads clinical staff in a manner that promotes optimal physician productivity, safe and efficient patient care in a cost effective manner.

+ Maintains adequate staffing levels for all aspects of the clinical practice. Anticipates staffing needs, plans for vacant positions, anticipate and manages fluctuations in staffing demands.

+ Uses resources appropriately.

+ Handles patients’ complaints and concerns in a timely and appropriate manner.

+ Reviews referral processes for efficiencies and ensures patient’ needs are met.

+ Insures proper documentation in medical records for services provided by physicians and clinical staff members and insures that HIPAA privacy and security standards are met.

+ Assists in clinical areas as needed.

+ From clinical level, guides annual patient satisfaction surveys and employee engagement surveys. Develops and implement process for responding to patient and employee concerns of a clinical nature in conjunction with Practice Administrator/Manager.

+ Maintains patient charts and documents in a timely and complete manner and in accordance with governing bodies. (i.e. DHEC, CMS,)

+ Assumes additional administrative duties and competencies at the direction of the Practice Administrator/Manager.

+ Maintains complete knowledge of duties required in the safety of patient and co-workers (Fire, Accident Prevention, Safety, Infection Control, Disaster, and Hazard Communication Programs).

Other Functions:

+ Adheres to Bon Secours and St. Francis Health System rules, regulations, and polices.

+ Performs other duties as assigned. Assists and supports other departments when needed.

+ Role models professional behaviors, approaches and attitudes at all times – particularly in stressful and conflicting situations

+ Consistently presents a professional image for St. Francis Physician Services

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]