• Sales Support Assistant

    Aerotek (Franklin, TN)


    Job Title: Sales Support Assistant

    Job Description

    The Inside Sales Support Assistant plays a pivotal role in aiding the technical, customer service, and sales teams. This position involves processing and procuring special product orders, maintaining data accuracy in SAP and CRM systems, and ensuring seamless communication across departments. The role is crucial to the sales process, from quotation to delivery, with a focus on custom tooling and trial orders.

    Responsibilities

    + Process and manage first-time orders for special-order products, including part number creation, material setup, and managing the drawing approval process.

    + Create and maintain material records in SAP to ensure data accuracy, consistency, and support ongoing system cleanup initiatives.

    + Manage outstanding design approval requests with customers to ensure timely responses and prevent delays caused by stale or overdue approvals.

    + Collect, organize, and store special-order product details required for issuing accurate purchase orders to vendors.

    + Handle trial orders, including returns and reporting, ensuring all trial activity is accurately tracked and documented.

    + Provide updated quotations and pricing for both standard and special-order products.

    + Create and maintain accurate records in SAP and CRM systems related to orders, quotations, and product setup.

    + Ensure timely data entry and updates to support efficient processing and reporting.

    + Communicate effectively with internal departments including technical, customer service, purchasing, sales, and global partners to ensure order fulfillment and customer satisfaction.

    + Support customers with order status updates, shipping timelines, and follow-ups as needed.

    + Assist with expediting orders when necessary by coordinating with internal and external teams.

    Essential Skills

    + Proficiency in Microsoft Office Suites, including Excel, Word, PowerPoint, Teams, Outlook, and Planner.

    + Experience with SAP and/or CRM systems is preferred.

    + Strong attention to detail and ability to manage multiple priorities.

    + Excellent communication skills—both written and verbal.

    + Proactive mindset and ability to work collaboratively in a fast-paced environment.

    Additional Skills & Qualifications

    + High School Diploma or equivalent.

    + Experience or ability to learn CRM, SAP, and other support software used throughout the company.

     

    Why Work Here

     

    The company offers a welcoming and modern facility. After permanent employment, employees receive a bonus payment split into two payouts throughout the year, along with a Christmas bonus, which has been consistently provided for the past decade.

     

    Work Environment

     

    The work environment includes a pleasant office space with a clean and well-maintained machine shop connected. Employees work Monday through Friday from 7:30 am to 4:30 pm in a cubicle setting alongside the sales and design team.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Franklin, Tennessee.

     

    Pay and Benefits

     

    The pay range for this position is $20.00 - $22.00/hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

     

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following:

    • Medical, dental & vision

    • Critical Illness, Accident, and Hospital

    • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)

    • Short and long-term disability

    • Health Spending Account (HSA)

    • Transportation benefits

    • Employee Assistance Program

    • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Franklin,TN.

     

    Application Deadline

     

    This position is anticipated to close on May 28, 2025.

    About Aerotek:

    We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

     

    Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.