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Job Description

Information Technology (IT) powers our company to save and improve lives. Within IT, the IT Strategy Realization (ITSR) team’s purpose is to lead value-driven outcomes and accelerate how we transform IT.

Are you passionate about helping people understand and adopt new ways of working? Are you creative, dedicated and find innovative ways to get the job done? If so, the Associate Director, Business of IT Strategic Communication and Change Management role is a great career move for you!

Position Summary

As the Communications and Change Management Lead for the Business of IT program, you will play a critical role in driving sustained adoption of new capabilities and tools that will advance how the global IT organization plans and delivers work. This role is responsible for the development and delivery of a change management plan, including impact assessment, stakeholder analysis, training plan, and strategic communications strategy to ensure stakeholder communities are aware, engaged and ready to work in new ways with new tools. Demonstrating program value with success stories and testimonials will also be critical for this role. This role will support the Business of IT program and report to the Executive Director of IT Strategic Communications and Change Management. This managerial position is responsible for leading and overseeing a full-time employee (FTE) and contingent workers, ensuring effective collaboration and performance across team members.

Principal Responsibilities

Change Management Lead

+ Assess the impact of Business of IT initiatives on people, processes and systems and develop change management strategies to address potential resistance and drive adoption of new ways of working

+ Establish and maintain a consolidated view of change initiatives across the value team

+ Leverage change management frameworks, including self-service tools, stakeholder assessments, change impacts, readiness assessments and training plans to support adoption of the capabilities and tools delivered by the BIT program

+ Coach project team members to enable effective communications and drive customer-focused messaging

+ Design and analyze stakeholder surveys to assess perceptions, impacts, and readiness for change and provide data-drive recommendations

Communications Lead

+ Develop and implement communications strategies for the program, in partnership with Enterprise Architecture team, Finance team and other key stakeholders

+ Develop and maintain an integrated view of planned communications across the Business of IT workstreams to ensure synchronicity and coordination

+ Develop and maintain a framework for monitoring the success of communications efforts

+ Work collaboratively with internal and external stakeholders to develop communications, messaging and presentations for diverse audiences across multiple channels

Strategy and Execution Focus

+ Work closely with Business of IT Director to ensure strategic alignment and promote consistent communication and understanding of key program initiatives and core capabilities

+ Partner with program enablement team to ensure effective operating rhythm across the BIT program and identify areas for improvement

+ Develop and sustain cross-functional stakeholder relationships to monitor the implementation of critical strategic initiatives, ensure alignment, drive continuous prioritization, and support risk management as needed

+ Engage with program leaders to drive alignment and support active sponsorship

Education Minimum Requirements:

+ Bachelor’s degree in business, organizational change, communications, or related discipline

Basic Skills and Requirements:

+ Able to quickly grasp information and develop clear communication with minimal guidance.

+ Outstanding attention to detail.

+ Self-motivated individual requiring minimal direction.

+ Proven ability to develop successful working relationships with senior executives.

+ Expert judgment in critical decision-making on issues impacting reputation.

+ Portfolio of work demonstrating the ability to tell complex stories in relatable terms.

+ Experience working on both Agile and Waterfall deployments.

Required Skills and Requirements:

+ 10+ years of experience in change management and communications, supporting change initiatives

+ Expertise and demonstrated experience in delivering organizational change management and communications plans to support adoption of business capabilities and tools

+ Strong project management skills and proven ability to manage multiple tasks at once in a fast-paced, collaborative, deadline-oriented environment.

+ Personal accountability, autonomy, leadership, teaming, and organizational skills

+ Balance operational and strategic priorities in a fast-paced environment, with multiple stakeholders and various levels of leadership

+ Demonstrate active listening skills to learn, understand and translate business needs into actionable plans and ensure solutions are customer focused

+ Tailor and deliver communications for specific audiences demonstrating a deep understanding of stakeholder needs

+ Team player who is willing to roll up their sleeves to get the job done.

Preferred Skills and Requirements:

+ Work well in a matrixed organization and across global teams to drive alignment

+ Make data-informed decisions

+ Bring a unique perspective that reimagines current ways of working

+ Passion for technology with digital, cloud, and transformation experience.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf)

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

$126,500.00 - $199,100.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) .

**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

N/A

Required Skills:

Business Communications, Business Communications, Business Management, Business Planning, Change Management, Communication, Communication Management, Communications Strategy, Enterprise IT Architecture, Global Team Collaboration, ICT Strategy, Information Technology Planning, Internal Communications, IT Business Solutions, IT Operation, IT Project Lifecycle, Leadership, Organizational Alignment, Organizational Change Management, Organizational Changes, Personal Initiative, Project Management, Readiness Assessments, Risk Management, Risk Management Programs {+ 9 more}

Preferred Skills:

Business, Change Management Strategies, Information Technology (IT), People Management

Job Posting End Date:

05/21/2025

*A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.

**Requisition ID:** R349320