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Top Skills Details

This person can sit in Santa Clara, CA, or Austin, TX (not required to work PST hours, but most stakeholders are in CA).

1) Worked in program leadership

2) Experience working with product and engineering teams

3) Proven track record of using data analysis to drive change

4) Should come from a large organization(s)

Description

Partner Operations - Product Ops Program Manager (C)

The Partner Operations team is responsible for enabling the growth of our third-party services partnerships through scalable, technically and operationally sound solutions. In our growing business, we work to create innovative offer platforms and offer delivery tools to enable our AMP services footprint to grow through the customer base of third-party partners. This role will place you at the center of finding the best solutions for this tech company, its partners, and its future service subscribers.

We’re looking for a product operations program manager to support the launch of new services with this tech company's third-party partners and new platform features to this company's services integration platform. In this role, you will help us plan routes to market for new features, evaluate operational efficiency across existing partnership models, and support internal operational scaling. To that end, you will work closely with cross-functional teams such as Product, Engineering, Business Development, and Marketing.

Key Qualifications

• Strong technical savvy with the ability to understand system architecture and identify gaps in workflows

• Outstanding influencing skills with the ability to gain alignment on solutions that work best for all teams involved

• Efficient and clear communication as a key stakeholder in cross-functional environments

• Proficiency in crafting high-impact presentations using Keynote to articulate solutions clearly

• Passion for translating business needs into technical requirements

• 5+ years of relevant experience in project or program management, product management, or technical operations

• Familiarity with API specifications and translating to technical documents to real-world customer journeys

• Experience with building training materials, product roadmaps, and operational launch plans.

Description

• Create strong documentation for both internal, external, and leadership audiences.

• Gather business requirements for future enhancements of our third-party integration platform

• Work cross-functionally with internal groups and external partners (as needed) to create go-to-market plans and roadmaps for upcoming platform feature enhancements

• Manage roadmap for tools leveraged to onboard and maintain partners and advocate for enhancement capabilities with relevant stakeholders

• Troubleshoot partner escalations and support our broader team with platform inquiries

• Document reporting requirements to enhance visibility into the health of the business and efficacy of our platform

• Drive deliverables on other projects as assigned

Education & Experience

Bachelor's degree (MBA a plus) or equivalent experience

Skills

Program management, Product management, Project management, Product roadmap, technical requirements, technical documentation, data analysis, cross-functional teams, engineering, product backlog

Top Skills Details

Program management, Product management, Project management, Product roadmap, technical requirements, technical documentation, data analysis

Additional Skills & Qualifications

Hyper-communicative through all forms (phone, email, Webex, Slack, Quip, etc.)—the leader who runs this program is in New York, so staying in touch will be very important.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $60.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cupertino,CA.

Application Deadline

This position is anticipated to close on May 28, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.