• SATCOM Helpdesk Technician

    Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)


    SATCOM Helpdesk Technician

     

    Aberdeen Proving Ground, MD (http://maps.google.com/maps?q=6175+Guardian+Gateway+Aberdeen+Proving+Ground+MD+USA+21005)

     

    Job Type

     

    Full-time

    Description

    If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced SATCOM Helpdesk Technician.

     

    Clearance:Active DoD Secret Clearance

     

    Work Schedule:Onsite, Full-Time

    Role Overview:

    As a SATCOM helpdesk technician, you will provide technical support to customers with satellite communications issues. You will troubleshoot issues, install and configure equipment, and provide training to users. You will also work with other technicians to resolve complex problems.

     

    General Skillset

     

    + Experience with Microsoft Office

    + Verbal and written communication skills

    + Ability to work both collaboratively and individually

    + Critical Thinking Skills

    + Ability to give presentations and briefings as needed

     

    Specific Skillset

     

    + Respond to trouble calls received via phone, e-mail, and computer trouble ticketing system.

    + Respond to walk-in customer questions.

    + Document trouble calls and resolutions for reporting purposes

    + Provide resolutions to trouble calls in a timely manner.

    + Communicate with end users and maintainers to capture, document, and convey details of reported problems and needs for help to formulate a solution and in turn guide the user/maintainer through the resolution.

    + Apply troubleshooting techniques to formulate solutions to problems not resolvable by users or maintainers in the field, including the ability to interpret system drawings and interface documents to identify problems not isolated by SMART-T Built In Test (BIT) or system alert messages.

    + Provide Tier 1 and Tier 2 support for supported systems and will facilitate escalation to Tier 3 as needed

    + Support and review applicable system documentation, including but not limited to Technical Manuals and Test Procedures.

    + Provide technical support to integrate the Helpdesk Lab equipment and SMART T systems

    + Operate and maintain assigned systems

    Requirements

    Education & Certifications

     

    + High School Diploma or GED equivalent

    Experience Requirements

    + 2-3 Years of SATCOM experience

    + 1+ Years of experience in helpdesk is preferred

    + Customer service experience

     

    Build Your Career With Us

     

    Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.

     

    Career Choices

     

    Linchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

    Pay Transparency Statement:

    Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to:

     

    + Relevant prior work experience

    + Education and certifications

    + Specific skills and competencies

    + Federal Government contract labor categories and wage rates

    + Geographic location

     

    While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract.

    Benefits:

    In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including:

    + Health, dental, and vision insurance

    + 401(k) plan with company matching

    + Flexible Spending Accounts (FSA)

    + Company-funded disability and life insurance

    + Paid time off (PTO) and company-paid holidays

    + Employee Assistance Program (EAP)

    + Educational assistance and parental leave

     

    Please note that the specific benefits and compensation details may vary depending on the employee’s position, date of hire, and contract terms.

     

    Cyber Security Message

     

    Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at (443) 707-3070 if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity.

     

    Equal Opportunity Employment Statement

     

    We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Salary Description

    $30.65-$33.65/hr