"Alerted.org

Program Director - Athletics (Business and Ticket Operations) Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Position Information

Job Title Program Director - Athletics (Business and Ticket Operations)

Full Time/Part Time Full Time

FLSA Exempt

General Job Description

This is a professional position responsible for handling the day-to-day business and financial operations of the athletic department. Responsible for managing the daily operations of the athletic ticket office, including but not limited to printing; customer service; event operations, management and execution; staff management, scheduling and oversight; reporting; and distribution and reconciliation of ticket sales for all athletic and special events. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Reports to the Senior Associate Athletic Director of Internal Affairs.

Essential Job Functions

1. Assists in the management of daily departmental business office operations.

2. Oversees daily deposits and cash collection process.

3. Processes purchase requisitions and financial transactions, including payments to vendors, in an accurate and timely manner.

4. Reconciles procurement and travel card expense reports.

5. Monitors all departmental expenses and works closely with departmental staff and related university departments to ensure effective and efficient operations and documentation of expenses within the system.

6. Creates financial reports and assists in the review and development of future operating budgets with the programs housed within the athletics division.

7. Manages day-to-day operations of the ticket office.

8. Oversees all ticketing operations related to home regular season and post season games and other events hosted in athletic facilities.

9. Hires, trains, and supervises student workers as needed for general ticket operations and game day events.

10. Builds specific seasons, events, and price tables in the ticketing system, including price levels and ticket types.

11. Uses athletic ticketing platform to assist with order entry and customer inquiries regarding ticket and donation records.

12. Prepares event batches for ticket sales and balances and deposits all funds received from ticket sales and other revenue streams.

13. Coordinates and assists with game day ticket distribution for will call, students, and recruits for specific events.

14. Posts and maintains records, files, and ledgers.

15. Prepares invoices and receipts for customers as requested.

16. Maintains inventory of various forms, special paper, labels, envelopes, and other supplies.

17. Recommends improvements for the customer ticketing experience.

18. Assists in monitoring the ticket office website for necessary updates.

19. Assists with printing and distribution of tickets.

20. Coordinates game day equipment setup.

21. Receives and supervises the receipt of payments from students and others for departmentally sponsored activities.

Non-Essential Job Functions

1. Adheres to all applicable National Collegiate Athletic Association ( NCAA ), conference, and university rules and regulations.

2. Attends university and other organizational meetings as assigned.

3. Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation.

1. Knowledge of, or ability to learn, university and departmental policies and procedures.

2. Knowledge of, or ability to learn, policies, procedures, and guidelines established by the conference and the National Collegiate Athletics Association ( NCAA ).

3. Knowledge of cash management principles and procedures.

4. Knowledge of payroll policies and procedures.

5. Skill in using computer applications including spreadsheet, database, and word processing software.

6. Skill in completing assignments accurately and with attention to detail.

7. Organizational skills in managing projects simultaneously while maintaining a satisfactory work product.

8. Ability to perform accounting procedures, reconcile accounts, and prepare financial reports.

9. Ability to communicate effectively in both oral and written form.

10. Ability to establish and maintain a good rapport with university faculty and staff, students, and the general public.

11. Ability to explain policies and procedures to internal and external customers.

12. Ability to maintain effective interpersonal relationships.

13. Ability to identify and analyze problems, evaluate alternatives, and implement effective solutions.

14. Ability to set priorities and complete assignments on time.

15. Ability to accurately prepare and maintain records, files, and reports.

16. Ability to train and supervise others.

17. Ability to learn office and university-specific software.

18. Ability to work evenings, nights, and weekends as necessary.

Physical Demands

Required Education

Bachelor’s degree is required. Related experience may be substituted for required education on a basis set forth by the Department of Human Resources.

Required Experience and Training

Two years of related experience is required. Professional work experience in accounting, financial management, and/or business operations is required.

Preferred Qualifications

Supervisory experience is preferred. Procurement card management experience is preferred. Experience with NCAA intercollegiate athletics rules and regulations is preferred. Experience in Concur travel platform and Banner enterprise resource planning system is preferred. Experience in Paciolan or similar athletic ticketing platform is preferred. Experience in higher education financial management or accounting is preferred.

Special Conditions for Eligibility

This is a security-sensitive position subject to criminal record check.

This is an IT-sensitive position subject to the Computer and Network Security policy.

Min Pay Rate

Mid Pay Rate

Salary Information Salary Grade - 10

Specific Job Requirements/Duties for this Posting

Is Background Check Required? Yes

Benefit and Retirement Eligibility

This position is eligible for participation in the Teacher Retirement System of Texas ( TRS ) retirement plan, subject to the position being at least 20 hours per week and at least 135 days in length.

EEO Statement

Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.

Posting Detail Information

Posting Number S2025-028

Candidates Eligible to Apply Open to all qualified applicants

Number of Positions Available 1

Posted Date 05/14/2025

Review Start Date

Close Date

Work Schedule Ability to adjust work hours as required due to events. Will require night and weekend work at times. Also may require holidays if schedule dictates.

Open Until Filled Yes

Special Instructions to Applicants

Posting Quick Link https://careers.sfasu.edu/postings/12662

Contact Information

Contact Name Lauren Stacy

Contact Phone (936)468-5800

Contact Email [email protected]

Contact Information

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Which of the following represents the highest level of education you have completed?

+ High School Diploma

+ Bachelor's degree

+ Master's degree

+ Doctoral or Terminal Degree

+ * How many years of related experience do you have?

+ 0

+ 1

+ 2

+ 3

+ 4

+ 5

+ 6

+ 7

+ 8

+ 9

+ 10+

+ * Do you have professional work experience in accounting, financial management, and/or business operations?

+ Yes

+ No

+ Please describe your supervisory experience.

(Open Ended Question)

+ * Do you have experience with NCAA Intercollegiate Athletics?

+ Yes

+ No

+ Please describe your higher education experience.

(Open Ended Question)

Documents Needed To Apply

Required Documents

+ Resume

+ Cover Letter

+ List of References

Optional Documents