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Summary This position is located in the Information, Tickets and Tours Office, Morale, Welfare and Recreation Department, Naval Air Station, Jacksonville Florida. The incumbent provides customer service to authorized patrons by promoting and selling tickets and providing information for a wide variety of recreational and cultural activities as well as serving as a source of information relating to recreational activities on and off the Naval Station. Responsibilities General (Duties include but are not limited to): Incumbent assists patrons in organizing trips to tourist attractions and/or in the purchasing of tickets to a variety of tourist attractions, sporting events, concerts and other recreational activities. Incumbent may make reservations for patrons, i.e., hotel, and dinner show reservations. Provides up to date information to patrons over the telephone as well as face to face. Verifies patron eligibility for military discounts. Contacts various commercial activities and other agencies to obtain up to date information concerning pricing specials, discounts, availability and other pertinent information. May be required to prepare stock replenishment orders, maintain inventory records and update current price list. Prepares sales receipts, rings items up on cash register and collects payment for services, in accordance with Standard Operating Procedures for cash, check and credit card handling. Ensures proper payment for tickets and/or services via Point of Sale System. Responsible for personal ticket stock inventory, change fund, the depositing of cash receipts and reconciliation of cash receipts, with customer receipts and ticket inventory daily. Incumbent makes daily bank deposits of Western Union monies and receipts. Maintains current event files for all local events/attractions, which includes other MWR facility events and hours of operation. Ensures that brochures regarding attractions, special events and accommodations as well as recreation publications are easily accessible to patrons. Accepts custody of tickets from Ticket Custodian and obtains needed change fund requirements in the absence of Supervisor. Responsible for security of equipment and ticket inventory. Assures cash, safe, and building doors are locked upon end of assigned work shift. Assists with the group travel program of the ITT Office to administer trips. May act as a trip escort responsible for the safety and coordination of the group while on the trip. Assists in maintaining overall appearance and cleanliness of the office. May perform other duties as assigned. Requirements Conditions of Employment Qualifications In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstrate the following: Basic knowledge of local and Florida recreational attractions. Ability to operate a computerized cash register Point of Sale system and skill in cash handling. Ability to follow oral directions. Ability to deal tactfully with persons from divergent backgrounds. Should have a record of demonstrated responsibility. Must present a neat, clean and presentable appearance. Special Requirements: Must have a valid State of Florida Driver's License. Must complete and receive a satisfactory National Agency Check. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT You must be a US Citizen. Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job. Education This position does not have a positive education requirement. Additional Information The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to: Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.). Stability of Federal Civilian Service People with passion for doing work that matters Quality of Work Life Balance Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. This announcement may be used to fill additional vacancies within 90 days of closing date. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to [email protected] to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.