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Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

+ Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.

+ Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.

+ Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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About the Role:

The Sr Specialist-Groom Project will be responsible for tracking, scheduling and coordinating of all aspects of grooming action from a single circuit to multiple circuits, from equipment decommissioning, to site decommissioning. The role will be the single point of contact throughout the entire grooming action. These action will reduce the company s cost of doing business. **_***This position can be filled remotely anywhere within the country.***_**

What You'll Do:

+ Identifying and escalating issues potentially affecting network service

+ Demonstrating uncompromised integrity by acting and communicating openly, honestly and fairly in everything done, following the Windstream Core Values & Beliefs as a guide

+ Proficiently coordinates the grooming actions assigned

+ Manages escalation activities efficiently and effectively assists others as needed

+ Routinely participates in special projects related to supporting the team and improving processes

+ Coordinates with various groups (Inside and Outside of our organization)

+ Continuously monitors progress of job, including tasks and proactively investigates any deviations

+ Keeps all appropriate personnel apprised of status of job, shifts in priorities, existing or perceived problems deviations from schedule

+ Identify, suggest and implement preventative/corrective actions to improve the quality of the groom process

+ Additional responsibilities may be defined as needed special small projects.

Do You Have

+ Proven ability to multi task utilizing time management and work prioritization skills to properly manage ticket

+ Basic “level technical competence in a Windows/MAC based environment

+ Intermediate working knowledge of Network protocols such as ATM, Ethernet, and SIP

+ Intermediate working knowledge of IP routing protocols such as BGP, OSPF and STATIC ROUTING

+ Intermediate working knowledge of Voice protocols such as CAS, ISDN, SS7 and VoIP

+ Intermediate working knowledge of Voice features such as Call forwarding, Voice mail and Hunting

+ Intermediate working knowledge of networking WAN/LAN topology

+ Flexibility to work varied shifts to provide support to your team on an as needed basis, based upon customers business needs

+ Highly organized and strict attention to details

+ Strong individual worker with ability to also work as part of a team

+ Strong computer experience (MS Office, Outlook, Company Software and Web Apps)

+ Ability to learn new processes quickly

+ Able to handle high stress in a professional manner

+ Great positive attitude. Be outgoing, engaging, proactive and courteous

+ Ability to train peers

+ Participate in and lead projects as assigned by management

+ Must be flexible to work over time and weekends

+ Project Coordination skills preferred

+ Clear and effective written and verbal communications skills preferred

+ Excellent problem solving abilities

+ Basic telecommunications technical knowledge

+ Able to gain the trust and respect of a team provide leadership and guidance.

Even Better:

+ Excellent interpersonal and communication skills

+ Self disciplined self starter

+ Well versed in optical Ethernet functionality

+ Familiarity with DWDM, passive and active systems

+ Ethernet over Sonet servicesCiena/Cyan Z series transport

+ Cisco ONS transport systems

+ Infinera experience

+ Accedian Metro Ethernet familiarity “ Metronode/Metronid technologies

+ L2/L3 VPN

+ MEF 2.0

+ ELAN/ELINE/ETREEBGP/OSPF/ISIS

+ Juniper/Cisco Router experience

+ Provisioning within various voice switches.

Minimum Requirements:

Bachelor's Degree in a technical discipline and 4 6 years technical experience with 6+ years directly related to the job and 5+ years of digital experience. College hours or a college degree may be substituted for some experience as deemed appropriate.

The compensation range for this position is from $63,600 - $81,100.

**Physical Tasks** - Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasional: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: frequently: 34% - 66%

**Audio Visual Needs** - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

**Equipment Used in Job Performance** : Computer, Printer, Telephone, Basic Office Supplies, Copier ,

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Our Benefits:

+ Medical, Dental, Vision Insurance Plans

+ 401K Plan

+ Health & Flexible Savings Account

+ Life and AD&D, Spousal Life, Child Life Insurance Plans

+ Educational Assistance Plan

+ Identity Theft, Legal, Auto & Home and Pet Insurance

+ https://windstreambenefits.com

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

**Notice to Non-U.S. Citizens:** Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. _If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements._

Job Details

Job Family** **Engineering

Job Function** **Engineering Services

Pay Type** **Hourly