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Job Overview

This is a full-time (1.0 Monday through Friday) Social Work Supervisor position at Fairview- The University of Minnesota Medical Center overseeing adult inpatient unit based social workers.

The Supervisor, Care Coordination is responsible for supervising the day to day operations of Care Coordinators. Provides workflow direction and ensures standard work performance that is consistent with achieving care coordination organizational objectives. Other duties include achieving standardization and integration of care coordination team and the daily engagement system. They will assist in the development and implementation of policies and procedure, strategic planning, optimal use of resources and leading and/or participating in process improvement projects. Provides leadership strategy (~30%) and direct patient care coordination (~70%) based department need as identified and managed by the role.

Responsibilities:

+ Manages patients across the health care continuum to achieve the optimal clinical, financial, operational, and satisfaction outcomes.

+ Provides comprehensive care coordination of patients as assigned utilizing licensure practice knowledge and evidence based criteria. The care coordinator provides a holistic assessment of physiological, psychological, sociocultural, spiritual, and economic and life-style factor related to health and wellbeing.

+ Assures the effective management of patient’s length of stay, making sure that assessments, tests, procedures and care are performed in an efficient, effective manner.

+ Acts as one point of contact for patients, physicians and care providers throughout the patient’s hospitalization.

+ Initiates/implements transition functions and activities for patients effectively communicating with patients, families and the health care team to ensure seamless transitions.

+ Contributes to the development and implementation of individualized patient care plans.

+ Collaborates with health care team partners and patients/family to manage the patient discharge plan.

+ Effectively communicates the plan across the continuum of care.

+ Ensures effective and timely follow-up and communication of relevant information as appropriate and all issues related to case escalation

+ Establishes a collaborative relationship with physicians, medical directors, nurses and other unit staff, and payers.

+ Demonstrates effective communication by being a critical link with attending and consulting physicians and all health care team members and payers. Facilitates resolution to any identified issues.

+ Evaluates and assists in evaluating practice in relation to existing evidence or care pathway identifying and communicating opportunity

+ Mentors internal members of the health care team on case management

+ Assist in the development and implementation of process improvement activities in care coordination to achieve optimal clinical, financial and satisfaction outcomes.

+ Enables efficiency in care by identifying and reducing delays, ensuring appropriate level of care, facilitating length of stay reductions and identifying resources to promote a safe and effective discharge.

+ Collects data and other information required by payers to fulfill utilization and regulatory requirements.

+ Understands and focuses on key performance indicators.

+ Actively tracks outcomes and participates in quality planning.

+ Facilitates integration of concepts into daily practice.

+ Actively supports the recruitment, orientation, and promotes the engagement of all care coordination staff

+ Accountable for initial and ongoing competencies for staff including but not limited to motivational interviewing, prioritization (multitask), case management, thorough and precise documentation.

+ Provides guidance to ensure performance management aspects such as mentoring, coaching, individual development etc. are in place and holds staff accountable to expectations

+ Foster an environment in which the team holds each other accountable to Fairview behaviors and values

+ Anticipates and responds to care coordination staffing needs and assures that support staff are appropriately scheduled to maximize efficiency, access and patient demand

+ Ensures efficient patient flow of unit patients from to admission/discharge, collaborates with all physician groups as appropriate.

Required Qualifications

Education

• Master of Social Work degree

Experience

• Social Work (SW) clinical experience in acute care hospital setting AND

• 3 years working as a care coordinator/case manager

License/Certification/Registration

• Active Licensed Independent Clinical Social Worker (LICSW) in Minnesota

Preferred Qualifications

Experience

• 5 - 8 years SW clinical experience in acute care hospital setting

• 5 years care coordination/case manager

License/Certification/Registration

• Basic Life Support (BLS)

• Case Management Certification

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status