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Mental Health Outpatient Nurse Manager
- Veterans Affairs, Veterans Health Administration (San Diego, CA)
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Summary The Outpatient Mental Health Nurse Manager (NM) is the designated first-line supervisory authority and is responsible and accountable for the BHIP and PCMHI nursing operations throughout the main facility and surrounding CBOC's. The NM is responsible and accountable for the direction and supervision of specific orientation, training, development of staff, and evaluation of individual staff performance. Responsibilities The Nurse Manager Outpatient Mental Health assumes the following major duties and responsibilities: Leads change by spreading innovation and best practice to address quality and access standards. Implements and promotes best practice and learning for suicide prevention. Implements whole health and recovery programming through educational events. Designs and implements strategies to promote the organizations vision, mission, and goals through collaborative feedback. Adopts and implements High Reliability Organization [HRO] principles to engage all employees in zero harm through education. Advocate and implement Just Culture Practices through training, safety stories, staff huddles, team meetings, Unit Practice Councils, and collaborative unit workgroups. Participates and supports participation in Special Emphasis Programs and other EEO awareness programs within the Agency. Proactively addresses workplace disputes and encourages early resolution of EEO complaints through Alternative Dispute Resolution (ADR). VA Core Values. Creates an organizational environment that ensures all employees clearly understand VA's Core Values and the requirement to demonstrate them: Integrity, Commitment, Advocacy, Respect, Excellence ("ICARE"). Proactively promotes a learning organization through feedback and coaching, development plans, access to training, and timely completion of mandatory training (Nursing Practice, ethics, security/safety, etc.). Emphasizes Servant Leadership and promotes Employee Engagement through regular, recurring, and inclusive visibility and open discussions. Encourages all employees to practice to the top of their license, certification, or training, and identify areas of waste. Ensures the efficient and effective use of resources. Improves Accuracy and Quality of Clinical Documentation through ongoing evaluations of current templates, tools, and audit processes. Builds coalitions by soliciting feedback from internal and external customers. Identify process and performance improvement priorities based on Mental Health SAIL data and implement strategies, timelines, and targets with demonstratable improvement. Fosters an environment in which subordinates are comfortable reporting concerns to supervisory employees or to other appropriate authorities. Plans, analyzes, and monitors data to ensure outpatient is succeeding on all performance measures and monitors related to function. Researches, interprets, analyzes, and applies MHCL, VASDHS, VA Desert Pacific Healthcare Network, JCAHO, and related professional, Federal and VHA policies, procedures, and guidelines to ensure compliance and successful outcomes for any site visit or audit. Establishes, assesses, and revises policies and procedures for administrative and clinical operations of staff within the outpatient IMPACT Unit(s). Member, MHCL Core Group, MH Council, VISN 22 and other MHCL, VASDHS,VA/community professional committees, task forces, and work groups as needed. Member, MHCL Core Group, MH Council, VISN 22 and other MHCL, VASDHS, VA/community professional committees, task forces, and work groups as needed. Participates in the strategic planning and development of activities that support the Network Director's performance measures, VAMC Director's, ACOS for Mental Health, MHCL and other goals set forth by the VA Healthcare System of San Diego. Other duties as assigned. VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday - Friday or requires flexibility in schedule; Rotating Holidays and Weekends. Telework: Not available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: not authorized. Requirements Conditions of Employment U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualifications Basic Requirements: English Language Proficiency. In accordance with 38 U.S.C. 7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program. Upon achievement of a State license, the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program. (Reference VA Handbook 5005, Appendix G6); OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active, and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD). Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements, but do not possess the required licensure, may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification. Grade Determinations: The following Scope, Education and Dimension criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade. The Dimension requirements (Practice, Veteran/Patient Driven Care, Leadership, Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment: https://apply.usastaffing.gov/ViewQuestionnaire/12734555. Grade/Level Scope Education Nurse I, Level I Delivers fundamental, knowledge-based care to assigned clients while developing technical competencies. An Associate Degree (ADN) or Diploma in Nursing, with no additional professional nursing required. Nurse I, Level II Demonstrates integration of biopsychosocial concepts, cognitive skills and technically competent practice in providing care to clients with basic or complex. An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I, Level 1 ;OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required. Nurse I, Level III Demonstrates proficiency in practice based on conscious and deliberate planning. Self-directed in goal setting for managing complex client situations. An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I, Level 2; OR a BSN and 1 year of professional nursing experience equivalent to the Nurse I, Level 2; OR a Master's degree in nursing (MSN) and no additional professional nursing experience; OR a Master's degree in a *related field with a BSN and no additional professional nursing experience. Nurse II Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others. A BSN with 2 years of professional nursing equivalent to Nurse I, Level 3; OR an MSN with one year of specialized nursing experience equivalent to Nurse I, Level 3; OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I, Level 3; OR a Doctoral degree in Nursing with no professional nursing experience; OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience. Nurse III Executes position responsibilities that demonstrate leadership, experience and creative approaches to management of complex client care beyond the immediate practice setting. MSN and 2 years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Master's degree in *related field with BSN and two years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Doctoral degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III. *Note: Foreign education programs/degrees are not creditable as related degrees. Preferred Experiences; BSN, MSN preferred. 5 years of Mental Health experience, with at least 1-2 years of previous supervisory and leadership experience. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: The position will require some physical effort such as sitting, standing, walking, bending, typing, and carrying of light items such as papers, files, books, or reports that do not require special physical demands. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
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