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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

This is a pivotal role on the Talent Leadership Team, reporting to the VP of Talent Management and Development. The AVP, Workforce of the Future will design and implement innovative talent management strategies that address needs of the business and identify and grow the critical skills and talent who ultimately deliver on our mission. This executive will partner with our strategy and transformation teams across the business and optimize an operating model that delivers future-focused talent programs and services that benefit both the business and employees.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position is based in San Antonio, TX. Relocation assistance is available.

What you'll do:

+ Responsible for establishing the strategy and direction for an effective talent operating model that engages HR and business stakeholder groups to drive effectiveness through workforce plans, organizational design/effectiveness, and critical skills

+ Responsible for establishing programs and practices to identify, develop, and deploy the critical skills and talent needed for each Line of Business and Staff Agency’s future workforce

+ Develops tailored talent strategies and new skilling initiatives aligned to business objectives and implements processes to monitor and measure the effectiveness of programs and initiatives

+ Accountable for providing strategic oversight of key talent, workforce, and skills technologies to enable and enhance talent systems, planning, and delivery

+ Utilizes data and predictive analytics to inform talent strategies, optimize initiatives, and proactively address emerging workforce challenges by anticipating workforce shifts in the financial services industry

+ Leads the design and implementation of data collection and assessment frameworks to identify and bridge future skills gaps for the business and employees

+ Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

+ Bachelor’s Degree; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

+ 10 years of progressive experience in talent management, Organizational Development/Organizational Effectiveness, Learning, or other related HR function leading large-scale talent initiatives, and delivering results within a complex, matrixed environment

+ 6 years of people leadership experience building, managing, and/or developing high-performing teams

+ Experience analyzing workforce data, identifying skill gaps, and designing effective strategies to address gaps

+ Strong understanding of workforce planning and management and delivering talent programs aligned to business strategies

+ Familiarity with talent tools and platforms used to analyze skills and develop talent strategies

+ Demonstrated experience assessing and decisioning on innovative technology solutions fit for the organization

+ Experience working with, influencing, and communicating effectively with C-Suite leaders and various stakeholders

What sets you apart:

+ Proven ability to drive large scale organizational transformation through effective change management

+ Substantive experience across organizational design and effectiveness, upskilling, talent strategy, and strategic workforce planning to include analysis of current workforce, identification of skill gaps, and design of effective strategies to address gaps within a highly complex, matrixed environment

+ Experience developing skills-based performance management metrics and processes

+ Demonstrated ability and passion for building, developing, and enhancing teams of HR professionals

+ US military appreciation or experience through military service, support, or a military spouse/domestic partner

**Salary:** The salary range for this position is $195,230 $351,410.

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

_Find your purpose. Join our mission._

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.