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About this role:

Wells Fargo is seeking an accomplished technology leader to serve as the **Head of Commercial Working Capital Production.** The successful Senior Manager will be responsible for analyzing and resolve complex issues with the commercial working capital space. The resource will actively interact with development and various technical partner teams, vendors, as well as internal and external business partners. As a senior manager on the Production Platform Management team, he/she will evaluate and recommend enhancements/changes to existing processes.

Candidate must have application support experience and understand various technologies. Familiarity with various databases, NAS, and network systems is also highly desired. The ability to take initiative, solve problems and lead high visibility fast-paced efforts (while effectively communicating to technical and senior leaders) is a must. The candidate should have strong verbal and written communication skills and can multi-task and analyze complex issues in critical situations. As a leader within the team, this individual will mentor junior team members. The ability to work in a positive and collaborative manner, within a large virtual team setting, is crucial. A proactive mindset (combined with a willingness to learn new processes and tools) is vital to this role. As a visible leader interfacing with CIOs, Risk, Engineering, Production platform, you will shape how the organization delivers change at scale – safely, smoothly and sustainably.

In this role, you will:

+ Define and own the Global Service Operations strategy, aligned with enterprise risk and transformation priorities.

+ Foster a culture of early engagement, proactive transition planning, and end-to-end service readiness.

+ Lead cross-functional governance forums to assess automation opportunities across the payments & liquidity domain

+ Develop a centralized technical debt book of work and drive automation opportunities including adoption of existing internal tooling within Payments & Liquidity.

+ Ensure all automation initiatives align to internal SDLC and control frameworks, with traceable approvals, test evidence, and production readiness as standard.

+ Adopt observability tooling for all assets within payments including a migration away from non-strategic monitoring tools

+ Promote a culture of continuous improvement, innovation, and risk awareness within the organization

+ Automate standardized application pre-checks, in-flight validation, and post-event assurance—adapted for cloud, hybrid, and on-prem deployments.

+ Champion automation-first delivery using CI/CD pipelines, service health dashboards, and intelligent alerting.

+ Collaborate with platform engineering to embed operability standards, reduce manual intervention, and introduce self-healing capabilities.

+ Manage and mentor a global team of Production engineering professionals, implement SRE frameworks with key SLO, SLI and error budgets that promote resiliency first mentality.

+ Build domain expertise across regions and foster a culture of accountability, innovation, and collaboration.

Required Qualifications:

+ 6+ years of experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 3+ years of Management or leadership experience

+ Experience in technology or production engineering roles within financial services, including in senior leadership.

+ Experience leading global automation functions.

+ Experience with payments systems (e.g., Fedwire, CHAPS, RTGS) or liquidity platforms is highly desirable.

+ Strong grasp of ITIL practices and modern DevOps/SRE methodologies.

+ Excellent communication and stakeholder management skills at the executive level.

+ Data-driven, risk-aware mindset with proficiency in tools such as ServiceNow, AppDynamics, Splunk, Control-M, etc.

Job Expectations:

+ Flexibility to work in a 24/7 environment, including weekends and holidays

+ Position offers a hybrid work schedule

+ **This position is not eligible for Visa sponsorship**

+ Relocation assistance is not available for this position

Location:

+ 300 South Brevard, Charlotte, NC **​**

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Posting End Date:

19 May 2025

_*Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-456729