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Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a Technical Refresh Analyst to join our team at Adelphi, MD.

+ Must be a US Citizen

+ DoD Secret Clearance required

+ Non-remote (relocation incentive available)

The Technical Refresh Analysts will be responsible for evaluating current hardware deployments, managing procurement and replacement cycles, and ensuring alignment with DoD Enterprise infrastructure goals. The analyst will also contribute to process improvement initiatives and training activities to enhance system readiness and compliance in accordance with DoD and ARL IT policies at the Army Research Laboratory in Adelphi, MD.

Job Responsibilities:

+ Evaluate existing end-user IT equipment to identify systems requiring refresh based on lifecycle, performance, and security compliance.

+ Plan and execute technical refresh initiatives, ensuring minimal operational disruptions and seamless transitions.

+ Develop, review, and modify standard operating procedures related to property book requirements and hardware lifecycle management.

+ Conduct internal audits and develop/review corrective action plans to support asset and inventory accuracy.

+ Negotiate supplier agreements, coordinate hardware deliveries, and oversee vendor performance as part of refresh operations.

+ Maintain detailed documentation of hardware configurations, refresh schedules, and change management activities.

+ Coordinate material movement and resource allocation to meet delivery schedules and program goals.

+ Provide training to internal and external stakeholders on refresh procedures, asset tracking systems, and associated software tools.

+ Lead or participate in process improvement teams, identifying efficiencies in procurement, logistics, and deployment processes.

+ Collaborate closely with IT, logistics, and security teams to ensure refreshed systems meet technical and compliance standards.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

+ Must be a US Citizen.

+ Must be able to obtain and maintain an active DoD Secret Clearance.

+ Must have a BA/BS Degree in computer science, information technology, or logistics.

+ Must have at least five (5+) years of relevant experience working in an IT asset management, procurement, lifecycle refresh, or a similar role.

+ IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).

+ Must obtain a computing environment certification within 6 months of hire.

+ Demonstrated understanding of DoD procurement, property book, and infrastructure project management practices.

+ Knowledge of capital procurement processes, supplier negotiations, and service-level contracts.

+ Familiarity with audit processes, compliance frameworks, and IT service management tools (e.g., Remedy, ServiceNow).

Preferred:

+ Active Secret Clearance.

+ Information Technology Infrastructure Library (ITIL) v4 certification

+ Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform.

+ Working knowledge of hardware configuration management tools and logistics tracking systems.

+ Process improvement or quality management certification (e.g., Six Sigma, Lean, ITIL v4 Foundation).

+ Proficiency with Microsoft Office products.

+ Experience creating and modifying documentation for technical processes and procedures.

+ Experience working in a Department of Defense (DoD) environment.

+ A problem solver and troubleshooter who thrives in resolving complex problems.

+ Strong self-starter requiring minimal supervision.

+ Excellent communication skills (written and oral) and interpersonal skills.

+ Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.