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Company Overview: Empowering Health, Enriching Lives: True Care’s Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare.

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Position Title: Enrollment Coordinator

Reports to: Intake Manager

Job Summary: The Home Care Enrollment Coordinator works with the patients, referrals, and Community Outreach Representatives to help facilitate setting up services for new and existing clients to receive homecare. He/she is responsible for processing daily referrals received from sources such as hospitals, nursing homes, community physicians, online campaigns and also assist patients with eligibility and guide them through all service options to receive the best care based on their needs.

Responsibilities include:

+ Consistently maintain a caseload of potential clients and follow up with them on a continued basis

+ Be the liaison between the contracts and clients to get them eligible for services

+ Schedule nursing assessments as needed to assess patients in their homes

+ Screen patients to find out the best level of care; obtain all required paperwork

+ Manage the referral intake process from initiation through the prospect stage; generate daily referrals through the E-Pace system

+ Manage the eligibility process of patients as they enter True Care for homecare services

+ Respond promptly to all phone calls, emails, and customer inquiries related to home care enrollment.

+ Log and route all incoming calls, documenting relevant information for reference and follow-up using Salesforce

+ Providing accurate and helpful information and serve as a point of contact for members.

+ Gather patient documentation and obtain any insurance information from the patient to get them cleared for services

+ Investigate type and level of insurance coverage to assess patient eligibility for home care services and educate members on available programs and the program enrollment process

+ Communicate with medical professionals and insurance company personnel to expedite patient eligibility into our program (remove)

+ Analyze weekly status update reports from all agency contracts and complete all necessary paperwork

+ Complete data entry to ensure accuracy of reporting and outcomes and schedule assessments and reassessments of applicants and enrollees using Salesforce

+ Upkeep timely communication with the Intake Manager, team members, and the marketing team.

+ Maintain constant exchange of information with various departments to schedule assessments, and gather required clinical and demographic data from patient and sources

+ Maintain effective relations with all agency contacts

+ Create, obtain, and track all communication notes using Salesforce

+ KPI and Performance evaluation will depend on the number of referrals converted to prospects

Job Requirements:

+ High School diploma from an accredited school/ GED equivalent

+ Bilingual in Spanish is required

+ Experience working with Epaces & Salesforce is a plus

+ Has a sense of urgency in getting the job done

+ Personable and professional

+ Knowledgeable of CDPAP/MLTC programs

+ Experienced with the Intake process

+ Knowledge of the HHA eXchange is a plus

+ Able to work in a team-building environment

Department

Intake

Employment Type

Full-Time

Minimum Experience

Experienced

Compensation

$25 - $30