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Emergency Telecommunications Supervisor

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Emergency Telecommunications Supervisor

Salary

$77,082.64 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

25209E

Department

Department of Emergency Communications

Opening Date

05/15/2025

Closing Date

5/22/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

Position Description

The Emergency Telecommunications Supervisor is responsible for supervising and coordinating activities of personnel receiving and dispatching emergency calls or requests for emergency services at the Communications Center. Employee also assists Emergency Telecommunications Manager with management, supervision and operations of Emergency Communication Center.

At the Department of Emergency Communications, our vision is to be an innovative, dynamic, and engaged Center, with capable and empowered team members collaborating with internal and external partners to accomplish our mission. In carrying out our mission, our members will engage with empathy, efficiency, and professionalism:

+ each citizen and visitor to Metro Nashville experiencing an emergency

+ each public safety responder with whom we coordinate to help

+ each member of our team in appreciation of the important work we do each day

If you are looking for a challenging position with a competitive salary and great benefits, this could be the end of your search.

Typical Duties

+ Performs various supervisory duties.

+ Assigns and reviews work of Emergency Telecommunications Officers and Emergency Telecommunications Trainers.

+ Approves leave requests.

+ Counsels with and corrects employees as needed.

+ Evaluates employee performance.

+ Trains and/or establishes training requirements for employees.

+ Performs various administrative duties.

+ Reviews telephone traffic data to determine assignment of resources.

+ Interprets rules, policies, and procedures for staff members.

+ Assists in developing and providing basic and in-service training for Communications Personnel.

+ Assists Emergency Telecommunications Manager.

+ Conducts tours of Emergency Communication Center as required.

+ Processes complaint results by reviewing and recommending any action to be taken for final disposition.

+ Conducts visual inspections of communications equipment.

+ Implements departmental and/or divisional policies and procedures.

+ Recommends staff improvements where necessary.

+ Writes reports and maintains records.

+ Attends training sessions and re-certification programs as required.

Minimum Qualifications

High School Diploma and four (4) years experience in emergency communications.

*For the purpose of the recruitment, education will be considered in lieu of experience*

Candidates with accreditations earned in a foreign institute are encouraged to apply.

*Must attend supervisory training within six months of working in this classification*

LICENSES REQUIRED

Valid Driver License

National Crime Information Center (NCIC) Query Certification

Association of Public Safety Communications Officials (APCO) Basic Telecommunicator Certification

Medical Priority – Emergency Medical Dispatching (EMD) Certification

Cardio Pulmonary Resuscitation (CPR) Certification

Emergency Fire Dispatch (EFD) Certification

As part of the selection process for the Emergency Telecommunications Supervisor position, candidates will be required to participate in a job-related assessment. This assessment is designed to evaluate key competencies necessary for success in the role, including leadership, decision-making under pressure, communication skills, and knowledge of emergency communication procedures.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

What is the highest level of education you have completed?

+ No diploma

+ High School Diploma or equivalent

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

02

How many years of work experience do you have in emergency communications?

+ No experience

+ 1 year

+ 2 years

+ 3 years

+ 4 years or more

03

Briefly describe your experience in emergency communications. If none, type N/A.

04

Do you have a valid Driver License?

+ Yes

+ No

05

Select all certifications you currently hold:

+ No certifications

+ National Crime Information Center (NCIC) Query Certification

+ Association of Public Safety Communications Officials (APCO) Basic Telecommunicator Certification

+ Medical Priority – Emergency Medical Dispatching (EMD) Certification

+ Cardio Pulmonary Resuscitation (CPR) Certification

+ Emergency Fire Dispatch (EFD) Certification

Required Question

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx

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