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Team Lead Case Manager - Colorado Rapid Rehousing for Re-Entry

Colorado Springs, CO (http://maps.google.com/maps?q=565+Communication+circle+Colorado+Springs+CO+USA+80906)

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Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

JOB SUMMARY

Case Manager 4 (Team Lead) directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needs-based and program eligibility assessments, engaging in community outreach, providing case management services, and program-wide service coordination.The Case Manager 4 (Team Lead) is responsible for possessing in-depth knowledge regarding general program requirements and field-relevant best practices and standards to act as a resource, guide, and mentor for other team members. The Case Manager 4 (Team Lead) carries a caseload and leads a team. Further, Case Manager 4 (Team Lead) is charged with serving as a mentor to junior personnel to support the development of knowledge and experience in best practice standards throughout their work group.

Essential Duties and Responsibilities

+ Provides case management services to Program Clients.

+ Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs utilizing screening and assessment tools and ensuring the completion of needs-based screenings.

+ Responsible for understanding and implementing their assigned program according to program funder and Volunteers of America standards and expectations.

+ Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.

+ Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

+ Attends orientations, training, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position

+ May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

+ Clearly documents all client interactions along with required eligibility and demographic information.

+ Professionally performs duties by maintaining the confidentially of all information and by participating effectively within and across teams.

+ Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress toward working in accordance with these practices and standards.

+ Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup.

+ Responsible for training staff members assigned to their team.

+ Reviews financial assistance requests and client file documents for adherence to programmatic requirements.

+ Develops and maintains a high level of understanding within their program. Acts as a reference, mentor, and guide for other staff seeking specialized knowledge/advice.

+ Coordinates and implements ongoing training and staff development activities. Assists supervisor in facilitating staff meetings using a teamwork approach.

+ Ensures that the team provides accurate and timely documentation and confidential record keeping.

+ Collaborates with supervisor to develop and lead outreach plans.

+ Composes, analyzes, and presents regular progress reports related to team goals.

+ Develops specialized knowledge related to service delivery database systems.

+ Performs all other duties as assigned.

BENEFITS(eligibility is based on job type/status)

+ Vacation Time/Separate Sick Time

+ Paid Holidays/Floating Holidays/Personal Days

+ Volunteer/Wellness Day

+ Health, Dental, Vision, and Pet Insurance

+ Tuition Assistance

+ Pension Plan

+ 403b Retirement Plan with Agency Match

+ Life Insurance/Accident Insurance

+ Employee Assistance/Work-Life Balance Program/Employee Discount Program

+ LifeLock with Norton

+ Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

VETERANS ARE STRONGLY ENCOURAGED TO APPLY

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please [email protected] begin the Interactive Process.

Requirements

Competencies

+ Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service).

+ Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

+ Passion for process improvement, mentorship, education, human services, smart administration, and the delicate practice of linking each of these domains to one another in policy, practice, and process.

Qualifications of Position

+ Bachelor’s degree in human services, social work, or a closely related field or related experience.

+ One year of direct experience in the provision of human services.

+ SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification

+ Must possess a Colorado driver’s license and state-mandated automobile insurance.

+ Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).

+ Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

Knowledge and Skills

+ Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.

+ Ability to work and thrive within a diverse, multicultural team environment.

+ Ability to take initiative and work independently.

+ Ability to communicate effectively verbally and in writing.

+ Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Working Conditions and Physical Requirements

+ Travel throughout the program’s service area is required on a regular basis (temporarily suspended due to COVID-19).

+ Must be able to work in diverse and, at times, environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives (temporarily suspended due to COVID-19).

+ Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments.

Position Type and Expected Hours of Work

+ Full-Time

+ Work hours vary depending upon program requirements but are typically scheduled around a 40-hour work week M-F.

Position Salary Range

+ $22.00-$24.00

Starting Pay

+ Based on experience

Location

+ Throughout the program service area.