• User Services Consultant I (SPS)

    Texas State University (San Marcos, TX)


    Posting Information

     

    Posting Number2025476

     

    Posting/Functional TitleUser Services Consultant I (SPS)

     

    University Pay Plan TitleUser Services Consultant I

     

    LocationSan Marcos

     

    DepartmentManaged Services

     

    Recruitment TypeOpen to All

     

    Job TypeFull-Time

     

    Funding SourceTemporary

     

    Monthly Salary$3,333.34 - $3,624.00

     

    Job CategoryNon-Exempt

     

    Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

     

    + Experience providing in-person technical guidance to users in a courteous and knowledgeable manner.

    + Excellent written and verbal communication skills.

    + Demonstrated customer relationship skills, including ability to perform multiple tasks with frequent interruption.

    + Criminal Justice Information Services ( CJIS ) certification or eligibility to acquire certification within the first 90 days of employment.

    Preferred Qualifications

    + Experience deploying desktop computers in a multi-user environment.

    + Experience installing and supporting network printers in a multi-user environment.

    + Experience using a support ticketing system.

    + Experience managing users and/or computers via Microsoft Active Directory.

    + Understanding of network infrastructure and troubleshooting.

    + Understanding of IT security protocols and remediation techniques.

    + Demonstrated ability to work collaboratively within a team to support stakeholders knowledgeably and with professionalism.

    Job Description

    The Managed Services department, as part of the IT Assistance Center ( ITAC ), seeks a technical professional to assist with the day-to-day support of university owned technical resources. The qualified candidate will perform various technical support tasks including installing, troubleshooting, and supporting computing hardware, operating systems, software applications, and peripherals. Requires excellent communication skills, the ability to exercise tact and diplomacy when working with customers, and the ability to collaborate effectively in a team environment.

    Job Duties

    + Install desktop hardware, software, and peripherals.

    + Troubleshoot hardware and software issues on Windows and Apple desktop systems.

    + Provide technical support via email, chat, remote session or in person.

    + Work closely with back-office teams when necessary to ensure technical issues are resolved.

    + Install Operating System images to university owned computers.

    + Assist with inventory management of computing hardware within supported departments.

    + Document internal practices and policies to ensure a robust team knowledge base.

    Additional Information to Applicants

    + This is a Systems Project Staff ( SPS ) position, which is a non-permanent benefits eligible position for one year and is subject to renewal.

    + ITAC will not sponsor or transfer visa sponsorship for this position.

    + Ability to occasionally work extra hours when needed to meet critical business demands, including evenings, weekends, and holidays.

     

    Job Open Date05/15/2025

     

    Job Close Date (posting closes at midnight)

     

    Open Until FilledYes

     

    Normal Work DaysMonday, Tuesday, Wednesday, Thursday, Friday

     

    Normal Work Hours Start8:00AM

     

    Normal Work Hours End5:00PM

     

    Posting NoticesYou will be required to electronically attach a resume, cover letter, and list of references to your application.

     

    Legal and Required Notices

     

    Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

     

    Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

     

    Why work @ Texas State?

     

    • Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!

    • Generous paid time off: vacation, holidays, sick days and many more!

    • Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program

    • Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.

    • An inclusive Bobcat community: join our many social networks offered on and off-campus

    • Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

     

    By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, welcoming, and growing universities in the nation.

     

    Quick Linkhttps://jobs.hr.txstate.edu/postings/51938

     

    Applicant Document