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PROGRAM ELIGIBILITY COORDINATOR III

Date: May 16, 2025

Req ID: 49373

Location:

Batesville, AR, US, 72501

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $50,222.00

Position Number: 22153925

County: Independence

Posting End Date: 05/23/2025

Anticipated Starting Salary: $50,222.00

DCO

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Hiring Official: Andrea Compton

Minimum Qualifications (from OPM Job Specification): The formal education equivalent of a bachelor’s degree in psychology, sociology, social work, business, public administration, or a related field; plus three years of experience in social or community service work, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Job Summary

The Department of Human Services (DHS) Program Eligibility Coordinator is responsible for coordinating departmental operations within a county facility. This position is governed by state and federal laws and agency/institution policy.

Initial and on-going training is required and may also require in-State travel (day and or night stays).

Requires the ability to multi-task, problem solve and prioritize.

Must be able to escort clients to and from the lobby multiple times a day. Must be able to sit, type, and talk on the phone for long periods of time. Requires some standing at the multi-functional device for scanning and copying.

Sufficient interpersonal skills to ensure a positive relationship with clients and coworkers.

Position Information

Class Code: M014C

Grade: GS09

FLSA Status: EXEMPT

Salary Range: $50,222.00 - $80,105.00

Summary

The Program Eligibility Coordinator III is responsible for organizing, coordinating, and supervising the activities of all eligibility program staff in large counties. This position is governed by state and federal laws and agency/institution policy.

Functions

Supervises a staff by interviewing, recommending for hire, approving promotions, terminations, and leave requests, training new employees, reviewing project assignments and work performed, counseling, and evaluating the performance of incumbents. Provides administrative direction to subordinate staff by developing and establishing short and long term program goals and objectives, administering and evaluating project assignments, providing interpretation of policies and law in the absence of precedents to resolve issues and achieve implementation of project goals and objectives. Reviews and monitors program production to ensure compliance with state and federal guidelines and timely and accurate delivery of client services. Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direct intervention in difficult or non-routine cases. Attends and conducts staff meetings to review new policy, discuss policy clarifications, and resolve problems. Enforces conduct standards based on agency policy. Maintains logs and records and compiles information and reports as needed. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of supervisory practices and procedures. Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for income assistance programs. Knowledge of integrated computer systems. Ability to plan, organize, and oversee the work of subordinates. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for financial assistance programs. Ability to interview and obtain information. Ability to prepare oral and written information and reports. Ability to analyze case records and reports for compliance with program specifications and determine appropriate remedial action. Ability to use computer software programs and applications to maintain databases and produce reports and written communications. Ability to plan work unit objectives and operation activities and to assign and direct the work of subordinate supervisors.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in psychology, sociology, social work, business, public administration, or a related field; plus four years of experience in human services or a related field, including two years in a supervisory or leadership capacity in social service programs. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market:Jonesboro