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Req #: 246102

Department: UW INFORMATION TECHNOLOGY

Appointing Department Web Address: https://it.uw.edu/uw-it/

Posting Date: 05/15/2025

Closing Info:

Open Until Filled

Salary: $6,308 - $10,250 per month

Shift: First Shift

Notes:

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119\_a11y.pdf)

As a University of Washington (UW) employee, you play a vital role in transforming lives on our campuses, across our state, and around the world. Your energy, creativity, and dedication contribute to building stronger minds and a healthier society. At UW, we are deeply committed to fostering a diverse and inclusive environment. Your unique experiences, perspectives, and identities are valued and respected here. Together, we strive to create inclusive, equitable, and welcoming spaces where everyone can thrive.

About UW Information Technology (UW-IT)

UW-IT is the central IT organization for the University of Washington. It provides strategic leadership and support for the university’s technology infrastructure, resources, and services. Serving all three campuses, UW Medicine, and global research initiatives, UW-IT partners with the broader UW community to drive innovation, learning, discovery, and service.

About the Workday Operations Platform Services Security Team

This team supports essential infrastructure and services related to account and credential management, authentication, access control, and participation in global security federations. The work is foundational to maintaining secure and efficient operations across Finance, HR, and Payroll, ensuring compliance with privacy and risk management standards. As a Security Specialist, you will bring a passion for operational excellence, customer service, and a desire to deepen your expertise in system security and access management.

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Key ResponsibilitiesPrimary Focus Areas

• Manage intake and routing of security requests from multiple sources

• Research and respond to both technical and end-user inquiries

• Train and support student workers handling Tier 1 support

• Collaborate with analysts and engineers on security needs

• Help gather and clarify business requirements

• Test and validate new security changes

• Participate in Workday projects impacting features and business processes

• Maintain comprehensive documentation for security protocols

• Help define and track service metrics with the team and manager

Complexities of the Role

This position operates within a complex technical and organizational landscape, requiring collaboration across departments and adherence to evolving business and policy frameworks. Under the guidance of senior team members, you will:

• Navigate existing documentation and provide consistent technical advice

• Analyze and resolve operational and design issues

• Adapt to and advocate for new technologies

• Continuously evolve your practices to meet emerging needs and requirements

Impact on the University

Given the central role of Workday in UW’s financial and HR infrastructure, your contributions will directly affect the university's ability to deliver reliable and secure data services across all campuses and units.

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Duties & Responsibilities

(Time allocations are based on a full-time role)

Technical Support & End-User Consulting – 70%

• Collaborate with Workday security analysts and cross-functional technical teams to ensure appropriate data access

• Engage stakeholders across HCM, Benefits, Finance, and Payroll to align security with business needs

• Communicate security protocols clearly to users at all levels of technical expertise

• Monitor and analyze Workday sign-on and security activity logs

• Contribute to security testing and updates tied to Workday releases

• Assist with security role configuration and policy compliance

• Understand and document business processes and workflows for current and future-state systems

• Apply foundational access control concepts to real-world scenarios

Documentation, Training & Communication – 30%

• Maintain and improve internal security documentation and procedures

• Provide training and oversight for student workers supporting Tier 1 security operations

• Support training efforts by responding to inquiries and providing content for learning teams

• Assist in the communication of security updates and known issues

• Stay current with industry trends and standards (e.g., CIS, NIST, ISO)

• Foster an inclusive and respectful work environment

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Required Qualifications

• Bachelor’s degree in Information Science, Computer Science, or a related field—or equivalent experience

• At least 2 years of experience in enterprise IT support or help desk roles

• Strong skills in technical writing and maintaining customer-facing documentation

• Familiarity with identity and access management concepts and tools

• Experience providing technical support to diverse audiences

• Demonstrated problem-solving skills and adherence to support procedures

• Excellent verbal and written communication abilities

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Desired Qualifications

• Experience in SaaS environments or systems security/access analysis

• Understanding of identity lifecycle concepts (registration, proofing, authentication, etc.)

• Familiarity with SSO and federation protocols such as SAML and OIDC

• Experience integrating IT systems with IAM services and APIs

• Knowledge of SOC 2 reports or auditing frameworks

• Exposure to project management tools like JIRA, Trello, or Asana

• Experience in higher education or research settings

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Working Conditions

• Hybrid work model with a minimum of two in-office days per week

• Open office environment

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Why Join UW-IT?

• Be part of something bigger: your work directly supports world-changing research, patient care, and education.

• Collaborate with top-tier professionals in an inclusive, intellectually rich environment.

• Great work life balance starting with 11 paid Holidays and 15 vacation days a year.

• Benefit from a highly competitive benefits package, professional development opportunities, and a culture of lifelong learning.

• As a public university and state institution, the University of Washington qualifies under the U.S. Department of Education’s Public Service Loan Forgiveness (PSLF) program. You may be eligible to have your federal student loans forgiven after 10 years of public service and qualifying payments.

Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.