• Service Center Manager 3

    ABF Freight (Rochester, NY)


    Job Description

    Work as a team leader to ensure efficient operation of the service center, maximize profitability and business growth, and provide superior customer service. Work with District Sales Manager, Office System Specialist, and Operations Supervisors to meet all terminal operations and sales goals.

    Responsibilities

    * Approve and issue station drafts.

    * Make sales calls, manage a sales territory, and develop and grow profitable business.

    * Other duties and projects, as assigned.

    * Work in a team setting to accomplish department goals.

    * Maintain a positive attitude in a highly intense environment.

    * Represent company at grievance hearings, as necessary.

    * Perform administrative functions including invoice review and approval, terminal expenses and collections, and timecard approval.

    * Address issues involving customer relations and/or other ABF service centers.

    * Apply contractual labor rules to applicable employees and maintain labor relations with input and support of Industrial Relations Enforce company policies and procedures, and continuously apply the quality process.

    * Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide relevant information to upper management.

    * Work with District Sales Manager to monitor and grow sales and market share.

    * Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs, and work with Operations to improve profitability and monitor office functions.

    * Hire and develop relationships with outside vendors.

    * Hire, schedule, develop/discipline, motivate, counsel, and coach management and touch labor staff.

    * Conduct annual terminal self-audit.

    * Purchase office and dock supplies for the terminal.

    * Ensure security, maintenance, and upkeep of terminal facility.

    Requirements

    Education:

    * Bachelor's Degree, preferred

    Experience:

    * 5 years experience in field operations management and/or sales, required

    Computer Skills:

    * Proficient in Microsoft Office Suite.

    Additional Requirements:

    * Leadership skills

    * Computer and analytical skills

    * Available to handle terminal issues 24/7

    * Must be detail oriented and enjoy a fast paced, multi-tasking, customer service minded environment

    * Must have excellent verbal and written communications and organizational skills

    * Must display sense of urgency, ability to work under pressure, with attention to detail

    Competencies:

    * Customer Focus

    * Decision Making and Critical Thinking

    * Managing Multiple Priorities

    * Performance Management

    * Service Center Operation and Maintenance

    * Service Excellence

    * Staffing, Hiring, Selection

     

    Other Details

    Work Hours:

    * Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.

    Compensation:

    * This is a salary position paid biweekly.

    * Variable compensation is included.

    About Us

    ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.

     

    An Equal Opportunity Employer including Vet/Disability