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KENOSHA HUMAN DEVELOPMENT SERVICES, INC.

3536 52nd Street  Kenosha, WI 53144

Division/Department:   Community Resource Center

Job Title:   Information and Assistance Specialist

Reports To:   Resource Center Program Manager

Type of Position: Full-Time

FLSA Status: Non-Exempt

Schedule:  Monday - Friday, 40 hours per week or as demanded by the job

Salary Range: $19.23 - $19.71 per hour

For more information please click on this link: Information and Assistance Specialist 5-16-2025 (https://www.khds.org/wp-content/uploads/Postings/389.pdf)

POSITION SUMMARY

Position responds, in person or by phone, to the public’s requests for information and provides assistance.  Position discerns the nature of contacts’ needs, makes timely and accurate referrals to appropriate services, and follows up with contacts as requested to provide continuing support for information and/or assistance.  The position also assists in monitoring the quality of I&A services completes intake activities and determines eligibility for support services.

RESPONSIBILITIES

1.      Respond to Requests for Information/Assistance

a.    To arrange for immediate availability by phone, or in person to the inquiring public.

b.    To assess the needs of the contact person and to make appropriate referrals to local service providers as                          indicated.  Provide  assistance upon request of contact.

c.    To determine urgency of contact and facilitate linkage with Crisis or Child Protective Services.

d.    To determine the preliminary disability of the subject and appropriateness of referring to case management.

e.    To research information requested using a number of different resources.

f.    To provide accurate information in a timely fashion.

2.      Follow-up and Documentation of Contacts by Public

a.    Document all contacts in a prescribed fashion using required forms and accurately enter them into the database.

b.    Assist with reporting activities as assigned by supervisor.

c.    Follow-up on all requests for information following policy and procedure.

d.    Maintain on-going dialog with contacts requiring follow-up information and continue to provide assistance as appropriate.

3.      Screening/Enrollment Activities

a.    To identify people who would benefit from the screening process and accurately complete screens at the discretion of the supervisor or the request of the consumer.

b.    Obtain relevant information through the proper disclosure procedures.

c.    Accurate data entry with keying screens and assist with referrals and enrollment activities as assigned.

d.    To conduct options counseling.

4.      Support and Assistance to other Resource Center programs

a.    Be available to assist with other programs’ activities as assigned by supervisor.

b.    Assist with maintaining eligibility for medications, counseling and psychiatry by making appropriate referrals or scheduling appointments with economic support.

c.    Secure financial and residency records to facilitate eligibility processing.

5.      Resource Maintenance

a.    Research information on resources.

b.    Update resource database.

c.    Create and update resource directories and informational materials.

6.      Quality assurance and other duties as assigned by supervisor

a.    Conduct phone and mail surveys and other QA activities for I&A function as assigned by supervisor.

b.    Perform other Resource Center tasks as assigned by supervisor.

QUALIFICATIONS:  Minimum of a Bachelor's Degree in a Human Services related field required.

1.      Strong written and verbal communication skills

2.      Must be able to successfully complete certification process for Wisconsin Long-Term Care Functional Screen

3.      Must have valid driver’s license and reliable transportation

4.      Must carry own auto insurance with at least 100,000/300,000/100,000 minimum coverage

5.      Must be willing and able to obtain Information and Referral Services certification

6.      Successfully complete Certified Application Counselor

7.      Experience with mentally ill and AODA populations a plus

8.      Bilingual in Spanish a plus

Kenosha Human Development Services is an Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, sex,  disability, national origin, veteran status, sexual orientation, sexual identity, or any other status protected under federal, state, and local law. All employment is decided on the basis of qualifications, merit, and business need.

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