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Summary:

We are seeking an Enterprise Support Engineer to assist in the support of our IT services at one of the most critical connection points with our internal customers, specifically within Meta's data centers. Our goal is to deliver solutions that enhance our technical and non-technical solutions.

Required Skills:

Enterprise Support Engineer, Data Centers Responsibilities:

1. Responsible for solving issues, driving enhancements, and improving support for all IT related functions: operational support, application support, and service delivery

2. Drive service and project initiatives in data centers, including planning, execution, and delivery of projects, while also providing regular updates to management and partners

3. Establish cross-functional relationships with other Enterprise Engineering teams (Supply Chain, Event Operations, Corporate Networking, Infrastructure) and business stakeholders

4. Drive continuous improvement of established Service Level Agreements (SLAs) and maintain the highest possible service quality for all IT operational activities, ensuring alignment with business objectives

5. Analyze regional business trends and provide actionable, data-driven insights to IT service owners, enabling informed decision-making and driving continuous improvement that delivers measurable impact for the business

6. Identify trending issues, gaps in process or standards, and shares with cross functional teams

7. Effective management and prioritization of all IT escalations

Minimum Qualifications:

Minimum Qualifications:

8. 5+ years of experience in technical support roles, driving operational objectives, and continuous improvement in an enterprise environment or data center

9. 2+ years of experience in supporting one or more IT infrastructure areas such as networking, Active Directory, client platform management, storage networks

10. Experience providing advanced technical support and troubleshooting for end-user desktop and laptop computer hardware, software, printers, phones, cell phones, and peripherals across Windows, Mac OS, Apple iOS, and Android mobile operating systems

11. Experience building and maintaining relationships with technical and non-technical stakeholders across multiple geographical locations, leveraging effective communication that fosters global collaboration

12. Experience collecting, analyzing, and interpreting service metrics to inform business decisions and drive process improvements

Preferred Qualifications:

Preferred Qualifications:

13. Bachelor's degree in Management Information Systems, Computer Information Systems, or equivalent work experience

14. Experience synthesizing business and technical needs across cross-functional stakeholders, driving solution delivery that meets stakeholder requirements

Public Compensation:

$121,000/year to $173,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].