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Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The User Experience Designer is a strategic and execution-focused digital professional responsible for enhancing the visual appeal, usability, and conversion performance of Focus on the Family’s digital properties. This role directly supports ministry marketing campaigns through the creation of weekly promotional emails and landing pages and continuously improves the online store experience using A/B testing and data-driven design. The ideal candidate is both creative and analytical, capable of executing polished user experiences while identifying opportunities to increase engagement, revenue, and constituent satisfaction.

Essential Duties/Responsibilities:

+ Owns the design and execution of weekly promotional emails and campaign landing pages in collaboration with the eCommerce team, ensuring brand alignment, usability, and performance optimization

+ Leads ongoing UX optimization efforts for the Focus store, using data, user behavior, and team collaboration to improve design performance and usability

+ Plans and executes A/B tests and applies learnings to improve user flow, page design, and conversion rates across Focus digital platforms

+ Collaborates with cross-functional teams including eCommerce strategy, marketing, developers, and product stakeholders to translate goals into high-performing digital experiences

+ Serves as a visual brand steward, maintaining consistent design standards across all digital platforms and contributing to the evolution of Focus on the Family’s visual identity through user-informed iteration

+ Quickly creates high quality, on-brand designs using HTML/CSS, modern web development frameworks like Stencil, Bootstrap or Foundation and Git versioning

+ Troubleshoots design issues on a website and implement fixes

+ Works closely with internal teams to research constituent behavior and needs

+ Is committed to understanding constituents’ needs and pain points and developing digital experiences to increase engagement, revenue, conversion, and retention

+ Manages content management systems, including installation of widgets and plugins and customization of templates

+ Thoroughly tests websites and prototypes to ensure maximum usability, browser compatibility, mobile responsiveness, and optimal load time

+ Leads assigned tasks and projects through the appropriate design lifecycle, from wireframing and design concepts to final visual design, functional specifications, and documentation

+ Is responsible for the creation of task and project deliverables including, but not limited to, visual designs, HTML/CSS code, functional specifications, and style guides

+ Works with project team throughout a project's entire lifecycle to ensure proper interpretation and implementation of identified requirements

+ Creates visual designs, including original artwork and illustrations, graphics, banners, and other design elements, for the ministry's digital properties

+ Selects appropriate stock photography; Manipulates and optimizes stock photography and other imagery for digital use

+ Works closely with other designers (internal and third party), digital communications strategists, content creators, web developers, and marketing specialists to deliver consistent results

+ Proofreads to produce accurate and high-quality work

+ Researches industry best practices and user behavior to inform design decisions, and keeps up to date with emerging technologies

Other Duties/Responsibilities:

+ Learns and reports on best practices, industry standards, and legal requirements associated with assigned projects

+ Works in promotion planning, marketing campaigns, and merchandising decisions

+ Performs other duties, including but not limited to duties as assigned, some of which may include the development and creation of a variety of copyrightable works (e.g., print, photography, film, music, visual arts, etc.) for distribution in any and all media and formats (such as television, radio, internet, wireless, DVD, satellite and digital) on a world-wide basis, all of which shall be for the benefit of Focus on the Family

Working Environment/Physical Requirements:

+ Office environment

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)

Personal Characteristics:

+ Results-oriented, self-motivated, and committed

+ A strong team player – humble, hungry, smart

+ Detail and process oriented

+ Takes frequent direction and feedback from other team members

+ Avid interest in digital media, especially as it relates to the key components of content display and user experience

Knowledge/Experience:

+ Bachelor's degree in graphic design, user experience design, interactive design, a related field, or equivalent experience

+ 5-7 years of experience in digital design and website development

+ Familiarity with A/B testing or UX analytics tools such as Microsoft Clarity, Google Optimize, Hotjar, or similar

+ Proficient with modern design and prototyping tools such as Figma, and Creative Cloud

+ Experience designing for e-commerce platforms, with emphasis on product discoverability, promotion strategy, and checkout optimization, strongly preferred

+ Knowledge of HTML5 and CSS3

+ Experience managing design projects, estimating resources, timeframes, and planning, etc.

+ Demonstrated ability to interpret marketing goals and translate them into user-centered digital solutions

+ Proficient with design and prototyping software (e.g., Figma, Photoshop, Fireworks, Creative Cloud, Edge Code, Bootstrap etc.) and office software

+ Familiarity with PHP, BigCommerce and its Stencil framework or other programming languages a plus

+ General marketing and/or communications experience helpful

Skills, Abilities, and Special Talents/Gifts:

+ Attention to Detail – Ensures accuracy in layout, code, and branding across all digital deliverables

+ Problem Solving – Troubleshoots UX issues and technical obstacles with clarity and creativity

+ Adaptability – Thrives in a dynamic environment with shifting project priorities and cross-team needs

+ Initiative and Proactivity – Identifies needs or opportunities and acts without waiting for direction

+ Cross-Functional Communication – Communicates clearly across design, marketing, development, and leadership teams

+ Customer Empathy – Keeps constituent needs central in all design decisions and prioritizes ease of use

+ Time Management – Juggles multiple design projects and meets deadlines effectively

+ Analytical Thinking – Uses data, A/B testing, and user feedback to inform high-impact design improvements

+ Strategic Planning – Aligns user experience decisions with ministry goals and campaign strategy

+ Team-Oriented Mindset – Collaborates openly and contributes positively to team and ministry culture

+ Integrity and Accountability – Follows through on responsibilities with professionalism and mission alignment

+ Flexibility with Feedback – Welcomes critique and continuously improves design output

+ Calm Under Pressure – Maintains focus and performance during peak project periods

+ Professional Presence – Maintains appropriate appearance and conduct as a representative of the ministry

Salary Range: $72,800- to $85,280

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

+ Norton LifeLock ID Theft Coverage

+ Legal Shield/ID Shield Coverage

+ AFLAC

+ 403B Retirement Plan

+ Vacation Time & Vacation Payout

+ Sick Time

+ Holidays

+ Service Awards

+ Community Service Days

+ Bookstore Discount

+ Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

+ Medical Plan

+ Dental Plan

+ Vision Plan

+ Life Insurance

+ Disability Insurance

+ Flexible Spending Accounts

+ EAP (Employee Assistance Program)

+ Tuition Reimbursement

+ Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

+ Sick Time

+ Bookstore Discount

+ Fitness Center

Tentative Search Timeline:

+ Priority will be given to applications submitted by June 15, 2025 . However, this posting will remain open until filled.

+ The potential employee start date is June 23, 2025.

Posting date: May 15 , 2025

Un-posting date: ongoing until filled

Posting contact email: [email protected]

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Job Details

Pay Type Salary