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Job Description

ServiceNow Platform Administration:

Maintain stability, performance, and availability in a self-hosted environment.

Perform semi-annual upgrades, updates, and hotfixes for store apps.

Service Management:

Enhance Incident, Problem, Service Request, Service Catalog, Knowledge Management, Self-Service Portals, SSO, and Active Directory synchronization.

Security Management:

Manage user/group access, roles, and permissions.

Install and configure new store apps and plugins.

Incident and Problem Management:

Troubleshoot and resolve platform issues.

Provide technical support and guidance.

Monitor and maintain platform health.

Development and Customization:

Develop new modules, workflows, and custom applications.

Create and maintain service catalogs, forms, scripts, and automated workflows.

Design and implement system integrations.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Active Secret Clearance

Bachelor's degree and 5 years of relevant experience.

Experience working within the ServiceNow platform completing administration tasks (user provisioning, ticket research and response, reporting, system upgrades, system updates, hotfixes, and maintenance activities.)

Experience supporting the implementation, administration, and configuration of ServiceNow modules into an existing ServiceNow instance.

Experience using the ITSM suite to include the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items.

Experience with front-end technology and frameworks such as HTML, XML, CSS, Bootstrap, JavaScript, AngularJS, JQuery and UI Framework on Next

Excellent communication skills and professionalism dealing with both internal and external entities ITIL and agile.

Experience customizing and configuring the application UI and automated processing capabilities.

Experience with source/version control using Git as well as update sets. Linux administration

ServiceNow certifications

ServiceNow development experience

.NET experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].