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Job Description

Create and manage a global knowledge hub: Build and maintain an AI-enhanced unified repository that integrates insights from various research sources, enabling rapid retrieval of historical findings.

Tool evaluation and optimization: Assess current UX tools, negotiate vendor relationships, and recommend solutions that balance researcher needs with cost efficiency.

Standardize research processes: Design, implement, and enforce standardized research methodologies and workflows across all regions to ensure consistency and quality.

Support participant panel growth: Develop strategies and systems to expand and maintain participant panels globally, ensuring diverse representation and research readiness.

Operations improvement: Identify operational bottlenecks and develop streamlined processes that enhance UX productivity.

Cross-functional collaboration: Work closely with UX researchers, product teams, and other stakeholders to ensure systems support organizational goals.

Data governance: Establish and maintain standards for organizing and tagging research data to ensure accessibility and usability.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Bachelor's degree in Information Science, Business Analytics, Human-Computer Interaction, or related field.

3+ years of experience in UX operations, knowledge management, or similar roles supporting research teams.

Demonstrated experience implementing and managing knowledge repositories or insights databases.

Strong understanding of UX research methodologies and how findings translate to product decisions.

Experience evaluating and implementing software tools and managing vendor relationships.

Excellent analytical skills with the ability to identify patterns and derive insights from complex information.

Strong project management skills with experience leading cross-functional initiatives.

Experience developing or managing standardized processes across multiple teams or regions.

Knowledge of participant recruitment and panel management best practices. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].