"Alerted.org

Job Description

A large healthcare client is seeking a skilled and highly organized Software Support Engineer with over 3 years of experience in supporting, troubleshooting, and optimizing ETL processes and software applications. Proficient in scripting languages like Python, C#, Shell, and database management (SQL/NoSQL). Experienced in providing technical support, resolving production issues, and collaborating with cross-functional teams to ensure reliable and high-performance software solutions. Familiarity with tools like Airflow, Talend, and Redix enhances the ability to deliver efficient support services.

Support ETL Processes: Provide ongoing support for ETL pipelines processing large healthcare datasets, ensuring reliability and performance.

Production Issue Resolution: Perform production support activities by analyzing issues, code fixes, troubleshooting technical problems, and delivering immediate solutions.

Customer Interaction: Collaborate with customers to diagnose and resolve software-related issues effectively.

Monitoring and Deployment: Deploy, orchestrate, and monitor jobs to ensure smooth operations across environments.

Documentation: Create detailed process documentation, architecture diagrams, and deployment guides for internal use.

Continuous Improvement: Identify opportunities for process improvements to enhance system efficiency.

Team Collaboration: Actively participate in team meetings and scrum activities to align on support strategies.

Weekend Support: Provide occasional weekend support to address critical issues.

Feedback Integration: Seek feedback from stakeholders to improve skills and adapt processes.

Apply principles of troubleshooting and problem-solving to address complex software issues.

Interface with developers, business analysts (BAs), delivery managers, QA teams, project managers, and account managers to ensure smooth operations.

Collaborate on ticketing tools like JIRA for issue tracking and resolution.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Bachelors degree in Computer Science or related fields (or equivalent work experience).

3+ years of hands-on experience C#, SQL and scripting languages.

Expertise in Python, C#, Shell scripting for automation and troubleshooting.

Advanced knowledge of SQL query optimization, stored procedures, and NoSQL databases like MongoDB.

Familiarity with Airflow, Talend Studio, Redix, Azure Service Bus/Kafka messaging platforms.

Experience with CI/CD pipelines for deployment automation.

Proficient in using version control systems like Bitbucket/Git.

Familiarity with healthcare data formats such as EDI files (834, 278, 837, 999).

Strong communication skills for effective collaboration across teams.

Agile methodology experience for iterative development processes. Hands-on experience with cloud technologies like Azure pipelines

Knowledge of claim systems such as Facets or Health Rules Payor.

Familiarity with monitoring tools for proactive issue detection. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].