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Job Description

The role of the Career IT Systems Operations Analyst is to provide technical support of IT product lines, operation processes, enterprise platform and/or technology service offering managed by IT. This position requires the knowledge and experience to function as a Subject Matter Expert (SME) across one or more discipline area such as Gas, Electric, Smart Meter Data Management Systems, RF, Wireless or Data Networks. Operational support duties include monitoring, scheduling, analysis, diagnosis and resolution of problems involving SmartMeter Devices, Backhaul, Head-end and Meter Data Management Systems (MDMS) including data, application, hardware and network components. In addition to these roles, the position provides support to Projects that may impact SmartMeter Operations.

The role is hybrid working from your remote office and in-person in the Concord or Oakland office 1-2x weekly or as business needs require.

Job Responsibilities

Safely maintain and operate systems, tools and equipment within the center that provide services associated with PG&Es SmartMeter Operations Center.

Communicate all issues, incidents, exceptions, problems, changes, outages, maintenance, root cause findings, etc., in accordance with established policies, procedures and guidelines.

Provides operations support in monitoring, scheduling, analyzing, diagnosing, and resolving problems. Works closely with other IT groups and business groups such as Customer Care to ensure systems and data are maintained in an efficient manner. Applies knowledge of the operation, management, and maintenance of Smart Meter data, application, network and telecommunication systems, linked systems, and peripherals in order to enhance SmartMeter operations. Act in a lead capacity for notification/escalation management for critical outages and exceptions.

Provides on-site or remote support for project implementation. Work closely with peers, supervisor, team members, suppliers, contractors PG&E leadership and others as needed to identify, plan, prioritize and implement project deliverables.

Participate in design reviews, user acceptance testing, equipment trials and tests as requested for new deployments, products, and service offerings. Partner with Product Managers and technical architects to make recommendations for new or retired products as needed.

Partner with and maintain a professional Customer/ Supplier relationship at all times when interfacing with suppliers and contractors.

Assist other analysts and technicians as appropriate in developing their own technical skills through training, presentations, and involvement in the process of maintaining and supporting these systems (installations, upgrades, troubleshooting, problem resolution, etc.) Create and maintain training class curriculum, conduct internal classes, and coordinate supplier training.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Minimum:

BA/BS in Computer Science, Business, Engineering or equivalent work experience

2-4 years of experience in supporting one or more of the following: IT product, operational processes, utility domain experience (e.g. Gas end points or gas network, Electric end points or electric network)

Entry to Intermediate IT Networking, RF Communication knowledge

Knowledge of spatial analysis using GIS applications

Ability to utilize data application toolsets (MS Access, SQL Server, Excel) to perform diagnostics, troubleshooting, and reporting

Software and Hardware test plan development and execution experience

Basic knowledge of protocol layers e.g. MODBUS, 2179 SCADA, DNP and PGE 61850, TCP/IP

Knowledge of technical documentation development

Ability to communicate effectively to troubleshoot and problem solve cross-functionally with internal and external teams

Excellent analytical, problem-solving and technical troubleshooting skills

Excellent written and verbal communications skills 2-4 years of experience in supporting IT AMI product and operational processes specifically in utility domain (e.g. Gas, Electric)

Intermediate to advanced knowledge of one or more of the following designated areas: IT product line, operational process, Utility domain (e.g. Gas end points or gas network, Electric end points or electric network)

Ability to develop spatial data requirements for enterprise wide deployment

Basic programming/scripting knowledge (e.g. .NET, Power Apps)

Experience with SmartMeter AMI software tools and hardware (Data Collector Units, Access Points, Relays)

Intermediate knowledge of protocol layers e.g. MODBUS, 2179 SCADA, DNP and PGE 61850, TCP/IP null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].