"Alerted.org

Veterinary Client Care Coordinator

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 Emergency Care Veterinary Hospital with 7 different Specialties. The AESC Team is growing, and we are seeking motivated, positive and compassionate individuals to join our team. Our Nursing staff is essential and important to us, just as the care they provide to the pets and clients in our community. We are offering competitive wages, opportunities for professional growth, and a supportive environment with an empathic and positive Management team.

We are currently seeking a qualified Client Care Coordinator to join our growing team!  As a Client Care Coordinator at AESC, you will work alongside the assigned department team as liaison to clients to ensure exceptional customer service is provided.

About the Role:

The Client Care Coordinator’s primary responsibility is to act as the liaison, facilitate clear communications between clients and the technical staff/doctor by communicating patient status and financial updates, and serve as the direct resource and point of contact for clients that may have any health updates and/or concerns for the assigned department and medical team.

Compensation:

+ $20 - $24/hr depending on experience

Anticipated Schedule:

+ Full Time

+ Mondays - Friday

+ 8am-4pm

Primary Responsibilities

Phone calls/Appointment Scheduling

+ Answers all incoming clients calls for assigned department(s) transferred from CSR and facilitates communication, schedules appointments, escalates concerns to staff/DVM as appropriate. (Management of department Care Coordinator phone.)

+ Is a subject matter expert on department services, pricing and schedule.

+ Escalation for CSRs for department related questions, concerns, pricing and schedule.

+ Provide all status/progress updates to clients through outgoing communications (calls, texts, email).

+ Outreaches clients to confirm appointments that are not confirmed through automated processes.

+ Perform call back calls for recent visits and provide feedback to the department.

+ In partnership with the Referral Coordinator, ensure missing records are acquired before visits.

+ Researches cancelled appointments and no shows and outreaches the clients to reschedule/more information.

Financial/Administrative

+ Prepares and collects consent forms, paperwork and sends deposit link before procedures.

+ Audit charges on invoice for accuracy and edits as appropriate with input from technical team.

+ Sends estimates and manages correspondence related to estimates.

+ Check out the department appointments, collect payment and schedule recheck appointments.

+ Ability to apply discounts and refunds in line with Lead CSR functionality.

+ Reviews visits/procedures from past days and ensures all summaries are complete and sent to rDVM as appropriate.

In-Person Client Care:

+ Ensures an exceptional customer experience, greeting clients in the lobby, rooming clients as needed, ensuring clients needs are met when they are waiting, etc.

+ Supports team to convert consults to procedures through marketing, exceptional experience and presentation.

General

+ Assists with cleaning and turnover of prep area to ensure efficient patient care.

+ Management of supplies and inventory associated with assigned department.

+ Back up CSR as needed or assigned.

+ Other duties as assigned.

Qualifications

Minimum Requirements:

+ At least 1 year of veterinary office experience

+ At least 1 year of in-person customer service experience.

+ High school diploma or equivalent.

+ Proficiency with Microsoft Office, internet navigation, and messaging programs.

+ Ability to read and interpret documents such as client discharge instructions, financial statements, CSR instructions and procedure manuals.

+ The employee should excel at conflict resolution and be superb at problem solving.

+ Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Preferred Qualifications:

+ Experience in sales of service

+ 2-3 years of customer service experience

+ Familiarity with payment collection processes.

+ Proven ability to maintain high accuracy in data entry.

Benefits

We’re committed to supporting our team’s well-being and professional growth with a comprehensive benefits package that includes:

+ Health, Dental, and Vision Insurance to keep you and your family covered.

+ 401(k) with Matching to help you plan for your future.

+ Employee Assistance Program (EAP) for additional personal and professional support.

+ Continuing Education (CE) :

+ Annual CE hours to advance your skills.

+ CE allowance for training and certifications.

+ Uniform Allowance to ensure you’re always prepared.

+ Shift Differential Pay for added compensation.

+ Generous paid time off, including:

+ Sick Days

+ Vacation Days

+ Bereavement Leave

+ Holiday Premium Pay for working during special times of the year.

+ On-Call Incentives for additional opportunities.

+ License Reimbursement for required certifications.

+ Referral Program to reward you for helping us grow our team.

Why Choose AESC?

+ Work alongside a compassionate, dedicated team of veterinary professionals.

+ Thrive in a dynamic, fast-paced environment where no two days are the same.

+ Make a direct impact on the lives of pets and their families during critical times.

+ Receive continuous training and growth opportunities—we’re passionate about teaching!

+ Enjoy a competitive salary and benefits package.

How to Apply

+ Submit your application online. Reviews will begin immediately.

+ We can’t wait to welcome you to the AESC family!

Discover more about our clinic and the incredible work we do by visiting our website at https://aescparker.com .

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

Client Services, Client Service Representative, Receptionist, Veterinary Receptionist, Veterinary Client Service Representative

Powered by JazzHR