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Description

Robert Half is assisting in the search for a skilled Customer Service Representative to join a growing organization in Wooster, Ohio. This contract-to-permanent opportunity is perfect for individuals who excel in communication and are committed to delivering outstanding customer experiences. In this role, you will be vital to supporting end-to-end service call management and fostering smooth connections between customers and field technicians.

Key Responsibilities:

+ Customer Support: Respond to inbound calls promptly, addressing customer inquiries with a focus on detail and professionalism.

+ Schedule Coordination: Efficiently manage and dispatch service calls for a team of 10 technicians, ensuring optimized schedules and operations.

+ Technician Support: Conduct post-service debriefs with field technicians and input service details accurately into the system.

+ Data Entry: Maintain updated and precise customer and service records in company databases.

+ Appointment Scheduling: Arrange and update service appointments to streamline technician workflows.

+ Customer Communication: Resolve customer issues via phone and email with clear, effective communication and updates.

+ Workflow Management: Use systems like Successware and other tools to track service requests and enhance operational efficiency.

+ Team Collaboration: Work closely with colleagues to guarantee seamless processes and customer satisfaction.

+ Order Processing: Complete order entry tasks, ensuring documentation is handled with precision.

Requirements • Previous experience in customer service or call center environments.

• Proficiency in handling inbound and outbound calls.

• Strong data entry skills with attention to detail and accuracy.

• Familiarity with Microsoft Word, Excel, and email correspondence.

• Ability to schedule appointments and manage calendars effectively.

• Experience with dispatching or coordinating service teams is a plus.

• Tech-savvy with the ability to quickly learn and use software tools like Successware.

• Excellent organizational and multitasking abilities. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .