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American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

About the Role

This is a leadership role within Global Program Delivery (GPD), a part of the Chief Administrative Organization (CAO), accountable for governing the portfolio of Business Technology, Digital, Data and CAO initiatives. The Program Management Office (PMO) Leader is responsible for overseeing and governing a portfolio of technology initiatives, ensuring alignment with the organization’s strategic objectives, and enabling the successful delivery of complex, cross-functional programs. This role requires strong leadership, strategic planning, and communication skills, as well as a deep understanding of technology project and portfolio management. The PMO Leader will establish best practices, define program governance structures, and lead a team of portfolio managers to execute initiatives effectively and efficiently.

Responsibilities

Portfolio Governance & Strategy:

+ Lead the execution and strengthening of a governance framework for prioritizing and managing a portfolio of technology projects and initiatives.

+ Ensure alignment of initiative investments with business goals and strategies.

+ Monitor the health of the portfolio to ensure that projects to meet targets for scope, timelines, budgets, and quality standards.

Leadership & Team Management:

+ Lead, mentor, and manage a team of portfolio managers and analysts to deliver successful outcomes across the initiative portfolio

+ Promote a collaborative environment and foster strong relationships across business units and technical teams.

+ Define performance metrics for the program management team and ensure accountability for delivery.

Stakeholder Management:

+ Serve as the primary point of contact for senior leadership and key stakeholders on the status, risks, and issues related to Joint Technology & Operations Steering Committee portfolio.

+ Lead communication and reporting on portfolio progress, risks, and dependencies to senior management and business stakeholders.

+ Ensure transparency and provide executive leadership with actionable insights for decision-making.

Risk & Issue Management:

+ Identify, assess, and manage risks and issues as well a cross-program intersections and dependencies.

+ Develop and implement mitigation strategies to minimize risk and ensure program success.

+ Actively monitor project health and intervene when necessary to keep programs on track.

Process Improvement & Best Practices:

+ Drive greater standardization of program management methodologies, tools, and processes across the technology portfolio.

+ Continuously review and improve the PMO processes to increase efficiency, scalability, and quality.

+ Ensure the integration of agile and traditional project management methodologies as appropriate to the initiatives.

Budget & Resource Management:

+ Oversee the budget, resource allocation, and benefit tracking for the portfolio

+ Ensure resource optimization and identify gaps in skills and resources across programs.

+ Collaborate with IT and Business Unit teams to ensure the availability of appropriate resources.

Performance Tracking & Reporting:

+ Enhance key performance indicators (KPIs) and dashboards to track the performance and health of the portfolio.

+ Provide regular, detailed reports on program progress, financial health, and risks to stakeholders and leadership.

+ Analyze portfolio performance to identify trends and areas for improvement.

Requirements

+ Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field. A Master’s degree or MBA is a plus.

+ 10+ years of experience in program and project management, with at least 3 years in a leadership role managing a technology project portfolio.

+ Proven experience in managing large-scale, complex technology initiatives across multiple teams and departments.

+ Strong background in governance frameworks, portfolio management, and cross-functional team leadership.

+ Exceptional leadership, communication, and interpersonal skills.

+ Familiarity with the use of reporting tools to monitor portfolio activities and analyze portfolio performance.

+ Expertise in program and project management methodologies (PMI, Agile, Waterfall, etc.).

+ Strong foundation in transformation, program, and project management execution including integration, scope, time, cost, quality, resource, communications, risk, procurement, and stakeholder management

+ Ability to manage competing priorities, budgets, and resources effectively.

+ PMP (Project Management Professional), PgMP (Program Management Professional) certification, Agile certifications (e.g., ScrumMaster, SAFe) are a plus.

#LI-CY1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

IT - Information Technology

AIG Employee Services, Inc.