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**Job Summary:** Assist doctor and other hospital staff by care and cleaning of patients and facilities including completing patient treatments, assisting in surgery and all other animal care functions as well as other tasks involved in the operations of a veterinary hospital.

**Knowledge, Skills and Abilities:** • Previous experience or training/education working in a veterinary facility preferred.

• Must be friendly, outgoing, “people oriented.”

• Excellent communications skills.

• Must be capable of being cross-trained for front office receptionist duties that will be expected in the job.

• Telephone and computer skills are necessary.

• Must be a team player willing to learn new techniques and treatments and to accept change.

**Education and Experience:** • High School Diploma.

**Physical Requirements:** • Dependable attendance is required.

* Any allergies to animals must be controllable through medication.

* Must be able to lift 40 pounds.

* Must be willing to work long or irregular hours under pressure conditions.

* This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.

* Visual acuity sufficient to maintain accurate records, recognize people and understand written directions.

* Ability to speak and hear sufficiently to understand, give information in person and over the telephone.

* Fine motor skills adequate for utilizing hospital equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc.

**Duties** : The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed.

Job functions and job responsibilities include, but are not limited to:

1. Client Relations

2. Nursing Care

3. Housekeeping/Maintenance

4. Examinations/Assessments

5. Record Keeping

6. Anesthesia

7. Surgery

8. Radiology

9. Dentistry

10. Laboratory

11. Pharmacy

12. Marketing Client Relations

* Agree to incorporate the principles of the VCA Mission Statement, Three Steps of Service and VCA Standards of Client Service in their daily job performance.

* Demonstrate excellent relations with clients/pets in waiting and/or exam rooms:

* Assist receptionists with client/patient checking in and checking out of hospital.

* Ensure that clients and pets feel welcome and comfortable.

* Service as “Ambassadors” of creating and maintaining goodwill for the hospital.

* Build rapport with clients and pets.

* Exceed the client’s expectations of service.

* Must support reception staff by providing telephone support to ensure that clients’ calls and requests are being processed in a timely manner.

* Provide support to reception staff in appointment scheduling.

* Ability to effectively communicate and educate clients on general animal husbandry and answer non-medical questions.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com