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About **Us**

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

+ We serve faithfully by doing what's right with a joyful heart.

+ We never settle by constantly striving for better.

+ We are in it together by supporting one another and those we serve.

+ We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

+ Eligibility on day 1 for all benefits

+ Dollar-for-dollar 401(k) match, up to 5%

+ Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more

+ Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary

The Supervisor of Clinical Services coordinates activities of assigned clinical employees. Works with the manager to ensure the practice meets standards. Provides daily leadership and supervision of clinical employees and programs. Responsibilities include various supervisory and coordination tasks in site clinical services.

Serves the 3 clinics with CMA’s reporting directly for payroll, monthly rounding, and regular daily communication with the operations manager. Demonstrate clinical leadership to inform on BSWH workflow changes, teach and arrange orientation for new hires, participate in recruitment, retention and counseling, monitor compliance: HIPAA, CLIA, Lab procedures, medication administration and show hands-on support on occasion. Foster cooperation and positive culture among all team members.

Where

The location is on the campus of the BSW Surgical Hospital Las Colinas, accessible from LBJ Freeway (IH635), MacArthur Blvd, Irving, and the Bush Freeway-Hwy 161. The three clinics are Family Medicine Las Colinas (3 providers), Internal Medicine Las Colinas (7 providers) and Pediatrics las Colinas (4 providers). All are on the second floor, Plaza I, same office building, with surface parking accessible to everyone in Irving, Texas.

Essential Functions of the Role

+ Supervises daily activities of clinical staff to ensure efficient operations. This includes ordering supplies for the clinical area and handling duties of Medical Staff as needed.

+ Organizes work in an efficient and cost-effective manner, ensuring continuity of service.

+ Work includes preparing and helping with patient exams, preparing treatment rooms, collecting medical data, and inputting information for medical records. It also involves routine patient testing and administering routine medications, injections, and vaccinations.

+ Ensures employees follow behavior standards, corporate policies, and patient satisfaction standards for internal and external customers.

+ Oversees compliance, training and maintaining applicable license and certifications.

+ Serves as clinical onsite contact for Physicians, Administration and Staff.

+ Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.

+ Partners with leadership and necessary departments to investigate, resolve, and document resolution of patient complaints concerning services provided by practice.

+ Implements plans with clinic leadership as they apply to the clinic staff supervised.

+ Works with next level leadership to implement changes consistent with clinic operational plans.

+ Routinely provides reports on operational metrics and explains variances against plan.

+ Oversees activities including interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.

+ Maintains safety of patients, family members, staff and self during all activities.

Key Success Factors

+ General knowledge of health care modalities, therapies, terminology and equipment.

+ Basic knowledge of the revenue cycle and how the work unit fits into the overall scheme.

+ Professional demeanor and appearance.

+ Good problem solving skills.

+ Able to relate to others including patients, employees, coworkers, senior management, vendors and general public.

+ Demonstrated teaching and mentoring skills preferred.

+ Able to make tactical choices about allocating and directing supervised employees' work using established guidelines, policies, and procedures.

+ Able to make effective hiring and termination recommendations.

+ Able to train, and evaluate performance of supervised staff.

+ General computer skills include Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

+ EDUCATION - Associate's or 2 years of work experience above the minimum qualification

+ EXPERIENCE - 2 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.