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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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You as Customer Care Specialist is responsible for the daily execution and delivery of an exceptional customer experience by regular and frequent direct interaction with our customers. You will have a clear understanding of customer requirements and expectations, and their business developments in order for stakeholder to deliver the same to customers adhering to regulatory and compliance.

Your Typical shift will be 8.30am - 5.30pm, Monday - Friday and you will report to Air Logistics Customer Care Manager

How you create impact

+ Ensure consistent shipment monitoring and pro-active customer communication, and effectively handle and respond to customer feedback, complaints and escalations, and ensure swift corrective actions.

+ Ensure to drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder to deliver according to customer expectations adhering to regulatory and compliance.

+ Ensure awareness of customer facing digital solutions and encourage usage by our customers. Participate in trainings, as needed, for up-to-date knowledge.

+ Support in customer implementations and ensure participation by OCC/RCC/OM, as required

+ Participate in GCIM Scalable and other mandatory trainings.

+ Manage and develop customer growth and stay on top of customer retention.

+ Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting Kuehne+Nagel products. And on-going Gross Profit analysis, as well as liaising with stakeholders responsible for procurement.

What we would like you to bring

+ Diploma/Degree in supply chain management or similar field

+ 3+ years of experience in similar role from Freight Forwarding industry (Air Logistics preferred)

+ Excellent communication skills (both oral and written)

+ Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)

+ Good knowledge on Incoterms and air regulations, experience with HAZMAT goods shipments will be an asset

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.