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System, Resource, and Process Support Specialist / Data Management II - Hybrid

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System, Resource, and Process Support Specialist / Data Management II - Hybrid

Salary

$49,848.00 - $54,832.80 Annually

Location

Denver, CO

Job Type

Full Time

Job Number

AAA-01595-051425

Department

Department of Personnel & Administration

Division

Division of Capital Assets

Opening Date

05/16/2025

Closing Date

5/28/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

1001 E. 62nd Ave., A-18 | Denver, CO 80216

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Heather Siegal [email protected]

Hiring Pay Rate

While a salary range is posted for this position, any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state service as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

This position is only open to Colorado state residents.

This posting may fill more than one vacancy.

Thank you for your interest in working for the State of Colorado. Join us and find meaningful work in public service to our state and its residents, helping to make Colorado a great place to live and work in. Please watch the short video below for tips on applying.

Apply for a job with the State of Colorado (https://www.youtube.com/watch?v=vUwZiY6G24U&feature=youtu.be)

To learn more about what happens after you apply for a position with the State of Colorado, please watch the short, informative video

What Happens After You Apply (https://youtu.be/Bevm6F3LfBM)

Committed to Diversity - We foster a workforce that is reflective of the communities we serve. If you’re looking for a place where you can be your authentic self at work and celebrate the uniqueness of those around you, then we want to talk to you! State of Colorado employees were asked to reflect on their experience with equity, diversity, and inclusion. Click here to learn more about their experiences

Colorado For All - Colorado Employees Reflect on Equity, Diversity, & Inclusion (https://www.youtube.com/watch?v=eAPo-IRsOZU&t=3s)

The Department of Personnel & Administration (DPA) is the foundation for dependable state government, leading with responsiveness, integrity, and teamwork. We provide services to other government agencies and all Coloradans by taking bold initiative toward a government with engaged employees, innovative solutions, and constructive partnerships.

DPA provides a wide range of programs and services, from custodial & maintenance to financial and human resources support, which assist other state agencies in fulfilling their missions. At DPA, there are countless opportunities to contribute to meaningful work that supports and serves the people of Colorado. The wide variety of positions in DPA allow individuals to learn about state operations and provide for long-term career growth.

If your goal is to build a career that makes a difference and build greater public confidence in good government, consider joining the dedicated people of the State of Colorado; it's a chance to combine your expertise with public service. Our professionals strive to support state government and the residents of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more.

Good Government Starts Here!

Why We Want You:

We want your expertise, positive energy, drive to succeed, and love of this great state as we work to elevate the expectations Coloradans have of their government.

What You'll Get From Us:

In return for the skilled work you do, DPA provides a competitive compensation and benefits package to accompany employment opportunities. Please see the Benefits Overview video (https://www.colorado.gov/pacific/dhr/benefits) for details on the benefits offered to employees.

Description of Job

This position is a hybrid position.

The employee will work on site until trained, then the schedule will be on site on Tuesdays and Thursdays.

The hybrid schedule is subject to change to meet business needs.

The purpose of this position is to provide data management and system support for State Fleet Management Systems and Resources for Fleet customers.

+ The person in this position will support area functional specialists with data documentation, system issues, access requests, and system testing as needed.

+ This position will coordinate training to assist end users with the functionality in CARS, Geotab, ChargePoint, and any new State Fleet Management Systems.

+ This position will track training deficiencies as identified from support tickets and will inform management of ongoing training needs, as system processes and functionality will change once additional data has been analyzed.

+ This position will maintain content on both the SFM Website and Knowledge Base and identify areas in which information is non-existent or inadequate and recommend an appropriate solution.

A summary of the duties and responsibilities will include, but are not limited to, the following:

SFM System(s) Support and Backup

This position will gain a comprehensive understanding of Fleet systems and perform backup duties for the following area functional specialists: the Telematics SME, the Transportation Fuels SME, and the Application Administrator.

+ As the backup for the Telematics SME, this person will learn the telematics system functionality, currently Geotab, as well as gain a comprehensive understanding of the data collected by the telematics device.

+ As the backup for the Transportation Fuels SME, this person will learn to process fuel reimbursements. As fleet electrification is a focus for the State of Colorado, this person will gain a comprehensive understanding of electric charging data from a variety of systems (currently CARS, Geotab, ChargePoint, and WEX).

+ As the backup for the Application Administrator, the person in this role will have a thorough understanding of the structure of the SFM fleet management system, CARS, and will perform support and backup duties for the Application Administrator.

+ In all the above areas, this person will collaborate with functional specialists to identify and resolve system issues (working in coordination with State OIT or third-party vendors as needed), perform system testing, and notify end-users of upcoming system updates.

+ Additionally, this position will work with functional specialists to create end-user documentation, such as job aids and frequently asked questions (FAQs), while maintaining the accuracy and integrity of the data presented.

SFM System(s) User Support and Documentation

+ Serves as the first level (Tier 1) analyst on the SFM System(s) and monitors the shared email account for the SFM Support team.

+ Be the first point of contact for SFM end users who are experiencing system problems, and provide resolution of basic problems, as well as ticket establishment and routing of inquiries to appropriate functional areas, other system experts, or management. Coordinate and expedite SFM Support Center calls and e-mails from SFM users.

+ On an ongoing basis, collaborate with management to ensure ticket creation and assignment are consistent and appropriate.

+ Notify team management of widespread or business-critical service issues when they occur, and assist with documentation and follow-up with all parties in those instances

SFM User Training

+ This position presents or co-presents end-user training for both State Fleet personnel and Fleet Coordinators in agencies throughout Colorado.

+ This position uses data trends and end-user feedback to identify areas in which training would be beneficial and provides recommendations to SFM Management.

+ This position collaborates with SFM Support Team Manager to determine upcoming training offering schedules and distribution methods. Research relevant, available training material from the appropriate vendor to meet determined needs and collaborates with functional specialists to modify or create training material (job aids, frequently asked questions (FAQs), PowerPoints, Videos).

+ Coordinates the delivery of training with SFM Management, utilizing existing meeting platforms or other methods as appropriate.

SFM Resource and Content Maintenance and Improvement

+ This position will identify outdated content on the SFM website, Help Desk, or other platforms and make recommendations for improvement, including the need for them to be Accessibility Compliant.

+ This position has experience working with a variety of software (Microsoft Office, Google Applications, PowerPoint, SnagIt, Diagrams.net, Adobe Acrobat, etc.), and can think outside the box to provide innovative, efficient solutions to improve existing content or resources.

+ This position will update existing or create new articles on the SFM Help Desk following the Fleet Application and Support team standards while also evaluating existing content to prevent duplicates as well as verify that the search function remains effective.

+ This position will frequently review published forms and documents, identify any that can be remediated for Accessibility Compliance, and update them with current information.

+ This position will review the SFM website and recommend format/webpage changes or updates based on traffic flow and topics.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

*A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application , but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration.

Skills-Based Hiring This position is advertised in line with the Governor’s executive order ( Executive Order 2022 015 (https://www.colorado.gov/governor/sites/default/files/inline-files/D%202022%20015%20Skills%20Based%20Hiring%20EO.pdf) ) focused on skills-based hiring practices that focuses on the knowledge, skills, and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education, training or past experiences.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H1D2XXDATA MANAGEMENT II (https://dhr.colorado.gov/class-description-and-minimum-qualifications-for-h1d-data-management)

MINIMUM QUALIFICATIONS:

Experience Only:

At least five (5) years of relevant experience in an occupation related to data management, data analytics, business analytics, economics, mathematics, statistics, or closely related experience such as Access, Excel, extracting, compiling, and interpreting data for reporting and analyses.

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to data management, data analytics, business analytics, economics, mathematics, statistics, or closely related experience such as Access, Excel, extracting, compiling, and interpreting data for reporting and analyses equal to at lease five (5) years.

The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications:

+ Previous State Service related to the work assigned to the position

+ Microsoft Excel - intermediate level

+ Familiarity with relational database concepts and experience with Microsoft Access & SQL

+ High level of attention to detail

+ A combination of experience in the following areas: technical, communication, presenting, instruction, and literacy.

Conditions of Employment:

+ A pre-employment criminal background check will be conducted as part of the selection process.

+ Must have and maintain a valid Colorado Driver's License

Comparative Analysis Process

The comparative analysis process for this position may consist of a structured application review, an online assessment and a structured interview.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .

Supplemental Information

The State of Colorado believes that equity, diversity, and inclusion drive our success , and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Accommodations : The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Heather Siegal [email protected]

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

This position requires Experience Only: At least five (5) years of relevant experience in an occupation related to data management, data analytics, business analytics, economics, mathematics, statistics, or closely related experience such as Access, Excel, extracting, compiling, and interpreting data for reporting and analyses. OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to data management, data analytics, business analytics, economics, mathematics, statistics, or closely related experience such as Access, Excel, extracting, compiling, and interpreting data for reporting and analyses equal to at lease five (5) years. Do you meet these qualifications?

+ Yes

+ No

02

Please describe the combination of experience you have that makes you an exceptional candidate for this position.

03

This position requires a valid Colorado Driver's License. Did you list this information on the application?

+ Yes

+ No

04

If offered this position, is the listed salary acceptable to you?

+ Yes

+ No

05

Please describe how you learned of this job opening.

06

FOR CURRENT OR FORMER EMPLOYEES OF THE STATE OF COLORADO: Per the requirements of the Step Pay Program, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series as of June 30. All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately. If you are a current State of Colorado employee, please list all State of Colorado Departments or institutions of Higher Education for which you have worked for and your Employee ID (if known):

Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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