"Alerted.org

The Department of Health and Behavior Society is currently seeking a motivated and experienced **_Case Manager_** to provide case management and care coordination services at SPARC, a harm-reduction focused drop-by center and mobile outreach program for women and no-men in Baltimore MD. The Case Manager will provide general case management services for SPARC guests, including but not limited to: relationship building; needs assessments; goal setting and treatment planning; crisis intervention; internal and external care coordination; direct resource linkage; counseling, and progress monitoring.

SPARC provides all services at no cost and aims to provide supportive services that are low barrier and stigma free. The rapport and relationships that SPARC has built with the community in South and Southwest Baltimore is the most valuable aspect of SPARC’s work. The other service offerings of our program include reproductive health care (HIV testing and linkage to care, Hepatitis C testing and treatment, STI testing/treatment, birth control, Pap smears, Breast exams, etc.), addiction management, case management, peer support, syringe services, overdose response training and Naloxone distribution, fentanyl and xylazine test kit distribution, and basic needs services (laundry, clothing, food, etc.). Will interact with a wide range of center staff (e.g., case managers, health providers, outreach workers, and volunteers), as well as clients, including sex workers and people who use drugs. This position reports to the Director.

Specific Duties & Responsibilities

+ Register new guests by conducting intake interviews, completing necessary consent forms, and conducting guest orientations.

+ Assist guests in determining need, and eligibility for, internal and external therapeutic, medical, psychiatric, and social services.

+ Join outreach team and mobile medical team to provide services such as referrals, HIV/STI education and prevention, and micro-counseling to women

+ Connect guests directly to service providers, including scheduling appointments, arranging for transportation to and from services, and sending follow-up reminders.

+ Supervise student(s), leading the onboarding processes as well as mentoring, support professional development.

+ Research insurance information relevant to the referral process on behalf of guests. Assist guests with insurance enrollment, if needed.

+ Advocate for guests with medical and social service providers to reduce barriers and enhance access to care.

+ Follow up with referred guests, as needed, to ensure continuity of services and to evaluate the quality of care provided.

+ Maintain guest records and documentation by writing and reviewing case notes and logging progress toward goals, including in a new RedCap system.

+ Communicate regularly with Medical Director and care coordination team to provide progress reports, updates, and feedback.

+ Develop and facilitate support groups, art groups, topic-based workshops, and skill-based educational groups

+ Serve as a referral coordinator by overseeing the center’s referral management system, and maintenance of a directory of community resources

+ Plan and coordinate special events and guest programming at SPARC.

+ Articulate the mission of SPARC to visitors and external contacts and the larger community

+ Assist with other Center duties, including, but not limited to, greeting guests, answering phones, and supervising community space, as needed.

+ Assist in the development and monitoring of Center social media accounts and website.

+ Support volunteer and outreach programs, as needed.

+ General clerical duties.

+ Other duties as assigned.

Special Knowledge, Skills & Abilities

+ Possesses exceptional interpersonal, communication, and organizational skills.

+ Demonstrates self-management and ability to exercise independent judgment.

+ Thrives in a fast-paced environment—potentially with frequent interruptions—where multitasking is the norm, and where maintaining policies and procedures is essential.

+ Collaborates effectively with team members and other colleagues at all levels.

+ Maintains accurate, up-to-date files and records, and ensures confidentiality where relevant.

Minimum Qualifications

+ Bachelor's Degree in Social Work, Psychology or related field.

+ One year of related human service experience, preferably in case management.

+ Additional education may substitute for required experience and additional related experience may substitute for required education beyond a High School Diploma or graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

+ Master’s Degree in Social Work or related discipline.

+ Three years of related experience, preferably in case management.

+ Experience working with diverse populations including people who use drugs, sex workers, and LGBT persons.

+ Prior experience with community-based referrals and Baltimore City resources.

Classified Title: Case Manager

Role/Level/Range: ACRP/03/MB

Starting Salary Range: $41,300 - $72,300 Annually (Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday to Friday: 9 am – 5 pm. Other Occasional evenings/weekends

FLSA Status: Exempt

Department name: ​​​​​​​HBS-Research Projects

Personnel area: School of Public Health

The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf