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Network Operations Engineer, Return-to-Work Program

Job Category: Return-to-Work Program

Before You Apply:

*This position is not eligible for employment authorization.*

About the Program:

At Pega, we understand that life happens. Whether you took a break to welcome a new family member, support a loved one, serve in the military, explore the world, or embark on a career shift through education, we're committed to smoothing your return to the workforce.

Pega’s Return-to-Work program is a 16-week paid “Returnship” for experienced professionals who have **at least 5 years of experience and are returning to the workforce after taking at least a 1-year hiatus** . This is your chance to showcase your expertise, refresh your knowledge, contribute to meaningful projects, and relaunch your career!

The program offers specialized onboarding and professional development opportunities, including mentorship and skills training in collaboration with our Learning and Development Team, to support your transition and growth.

Meet Our Team:

As a member of Cloud Operations team, you will be a key member, responsible for thereliability, availability, and security of Pegasystemscloud service offerings. We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States.We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Picture Yourself at Pega:

You will have the opportunity to work on cloud problems and apply your knowledge of networking concepts and technologies to improve reliability of Pega cloud infrastructure. You willtake personal ownership of the systems you manage andpossess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence.Bycollaborating and communicating with customers and internal stake holders, you will deliver best in class support.

What You'll Do at Pega:

+ Handle alerts, incidents, service requests and changes within SLA. Own customer escalations

+ Perform provisioning and upgrade of the Infrastructure components & network solutions

+ Troubleshoot and resolve customers environment issues along with root cause analysis

+ Create and maintain operational runbooks and Standard Operating Procedures

+ Participate in testing of pre-release product enhancement testing with Engineering

+ Identify opportunities for automation of repeated operational tasks and reduce toil

+ Manage projects and able to adapt to changing business goals

+ Participate in after hours on call rotation including weekend shifts

+ Be able to support FedRAMP (US citizenship and residency required)

+ Ability to obtain clearance to work in Government cloud if required

+ Able to work from Pega office in Dulles, VA or Waltham, MA or any other Pega offices in USA in a hybrid setup

Who You Are:

+ Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service

+ You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills

+ Works well with cross-functional global and remote teams

+ Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements

+ Comfortable working in a fast-paced, enterprise environment

+ Possess customer obsession and proven empathy towards customers

What You've Accomplished:

You are skilled in Cloud, Linux and Networking Technologies, and have accomplished the below:

+ 3+ years of enterprise scale cloud operations or cloud engineering experience

+ 2+ years of experience in Pega

+ 2+ years of hands-on operational experience with Amazon Web Services (AWS) network topology and services. Exposure to additional public clouds such as GCP, a major plus

+ 2+ years Linux systems administration experience

+ 1+ years experience in Kubernetes (K8s) or Docker or any other containers

+ Knowledge of deployments and management of AWS services - including but not limited to: Direct Connect, Transit gateway, VPC, Route 53, ELB, EBS, EC2, S3

+ Understanding of network administration fundamentals- DNS/DHCP, Load Balancing (AWS ELB, F5 Networks), Firewalls (Cisco Systems, Juniper Networks), IPSEC VPN and dynamic IP routing protocols (BGP, MPLS/VPLS), CIDR and sub-netting (IPv4 and IPv6)

+ Excellent network latency analysis, performance monitoring and troubleshooting skills

+ Willingness to pick up automation scripting ability (Bash/Shell, Python, or similar scripting languages)

+ Bachelor’s degree in Computer Science/Engineering or equivalent

+ AWS or GCP Certification preferred

+ CCNA or CCNP Certification, a plus

Pega Offers You:

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+ Opportunity to collaborate with diverse global teams on real-time, impactful projects and initiatives

+ Competitive salary and perks

+ Casual and fun work environment

+ Professional development and skills training in partnership with a specialized taskforce

+ Structured manager and mentor program

+ Support system from Return-to-Work Alumni

+ Potential for a full-time offer

\#LI-TS1

Job ID: 21764

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity