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Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Inspector for the Homewood Suites in Virginia Beach, VA.

Job Purpose:

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

+ Supervises room cleaners in the prompt and efficient housekeeping of customer rooms

+ Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly

+ Supervises the completion of short notice requests for room changes

+ Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.

+ Keeps record of room checkouts/stay overs, submits records to housekeeping every day

+ Monitors quality of rooms by conducting and documenting inspections of cleaned rooms

+ Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.

+ Ensures completion by following through on orders

+ Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes

+ Checks VIP rooms

+ Checks early morning make-up rooms

+ Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.

+ Checks floor linen closets daily for cleanliness, adequate supplies and linen

+ Assures carts are properly stored and vacuum cleaners are emptied at the end of each day

+ Assists in quarterly inventory of all linen

+ Ensures safety by assuring that all linen chutes are kept locked at all times

+ Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services

+ Take every opportunity to amaze the guests

+ Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied

+ Responsible for assisting with the training and direction of new department associates

+ Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.

+ Coordinate activities with other hotel departments in order to facilitate increased levels of

+ communication and guest satisfaction.

+ Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

+ Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

+ Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.

+ Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.

+ Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

+ Must be able to lift up to 15 lbs on a regular and continuing basis.

+ Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.

+ Must be able to exert well-paced ability in limited space.

+ Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.

+ Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

+ Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates

+ Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

+ Requires manual dexterity to use and operate all necessary equipment.

Other:

+ Being passionate about people and service.

+ Strong communication skills are essential when interacting with guests and employees.

+ Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

+ Basic math skills are used frequently when handling cash or credit.

+ Problem-solving, reasoning, motivating, and training abilities are often used.

+ Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

+ Team Driven and Values Based Culture

+ Medical/Dental/Vision

+ Vacation & Holiday Pay

+ Same-day pay available

+ Employee Assistance Program

+ Career Growth Opportunities/ Manager Training Program

+ Reduced Room Rates throughout the portfolio

+ Third Party Perks (Movie Tickets, Attractions, Other)

+ 401(k)

+ Employee assistance program

+ Employee discount

+ Flexible schedule

+ Flexible spending account

+ Life insurance

+ Parental leave

+ Referral program