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_(accommodation requests only; other inquiries won't receive a response)._

Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The IT Demand & Capacity Manager is responsible for overseeing and optimizing Truist’s IT demand planning and capacity management processes. This role ensures that technology resources align with business needs, balancing demand with available IT capacity to support strategic initiatives, operational resilience, and cost efficiency. The position requires strong analytical skills, cross-functional collaboration, and a deep understanding of infrastructure, cloud, and application capacity planning.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Demand Management:

• Collaborate with business and IT stakeholders to forecast technology demand based on business growth, project pipelines, and operational trends.

• Analyze historical IT usage patterns and predict future resource needs to avoid capacity bottlenecks.

• Partner with enterprise architecture and project management teams to align IT demand with strategic priorities.

• Develop frameworks and governance for intake, prioritization, and approval of IT demands.

Capacity Management:

• Monitor and manage IT capacity across infrastructure, cloud, and applications to ensure alignment with demand.

• Establish proactive capacity planning processes, ensuring optimal utilization of compute, storage, network, and cloud resources.

• Identify and mitigate risks associated with under-provisioning or over-provisioning of IT resources.

• Collaborate with IT operations and cloud teams to implement automated scaling and optimization strategies.

Financial & Performance Optimization:

• Provide cost optimization recommendations for cloud and on-premise capacity to align with budgetary constraints.

• Work with finance teams to develop cost models for IT resource consumption and chargeback mechanisms.

• Define and track KPIs related to IT demand and capacity utilization, reporting trends and efficiency improvements.

Governance & Compliance:

• Ensure IT demand and capacity management processes comply with Truist’s governance, risk, and compliance policies.

• Maintain an accurate inventory of IT assets, ensuring visibility into resource allocation and consumption.

• Work with cybersecurity and risk teams to ensure demand and capacity planning aligns with regulatory requirements.

Stakeholder Engagement & Communication:

• Serve as the central point of contact for IT demand and capacity discussions across business and technology teams.

• Provide executive-level reporting on IT capacity, risks, and investment needs.

• Facilitate collaboration between application, infrastructure, and business teams to drive efficiency and innovation.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Advanced degree in a relevant field, or an equivalent combination of education and work experience.

2. Eight years progressive related experience in managing enterprise technology organizations combined with overall twelve years progressive related experience in enterprise technology.

3. Demonstrated experience in technology organization management, financial management, risk management, people management, issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables.

4. Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies.

5. Demonstrated leadership in the implementation of complex programs and projects.

6. Ability to bring clarity to ambiguous assignments.

7. Demonstrated executive level verbal and written communication skills.

8. Superior working knowledge of business matters, finance, planning, and forecasting.

9. Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project)

Preferred Qualifications:

+ Bachelor’s degree in Computer Science, IT, Engineering, Business, or related field.

+ 10+ years of experience in IT demand planning, capacity management, or IT service management (ITSM).

+ Strong understanding of cloud (AWS, Azure), infrastructure, and application scaling principles.

+ Experience with capacity planning tools, ITSM platforms (e.g., ServiceNow), and monitoring solutions.

+ Knowledge of FinOps and cloud cost management principles.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Occasionally (Less than 25% of the time)

Walking

Occasionally (Less than 25% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 25%

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

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Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)