"Alerted.org

Employment Type:

Full time

Shift:

Description:

POSITION PURPOSE

The Supervisor, HIM Shared Services oversees daily operations for the assigned Regional Health Ministries at the direction of the Shared Services Manager. HIM Shared Services functions include: record indexing, record analysis, record completion, provider suspension, quality review and data integrity.

Responsible for the daily assessments of current staffing levels and processes. Ensures that defined goals are accomplished by utilizing established productivity and quality standards and regulatory and accreditation requirements. May serve as a technical resource and superuser regarding the EMR and document management system. Assists with training and on-boarding of new Shared Services Center colleagues. Assists with policy and education development related to regulatory standards. Responsible for training, scheduling, and work assignments for colleagues.

Works closely with other departments, including but not limited to Patient Access, Clinical Services, Patient Financial Services, Medical Staff, Information Services and other service areas to support revenue cycle efforts and maintain HIM service levels.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the mission, vision, and values of the Ministry in leadership behaviors, practices, and decisions.

Supervises the daily operations for the Shared Services team. Ensures tasks completed are accurate and timely and compliant with regulatory requirements and standards while meeting targets and established quality and productivity metrics.

Responsible for scheduling and staffing assignments for the HIM Technicians, facilitating management of personal time off and schedule change requests, ensuring adequate staffing is in place. Monitors time and attendance system along with maintaining attendance records.

Maintains superuser level skill set in the use of the EMR and document management system. Understands provider documentation and workflow in the EMR and impacts on the legal health record and HIM processes Serves as the technical resource for EMR systems support, testing and training.

Applies an expert level working knowledge of HIM policies and processes in supporting policy and procedure development and maintenance.

May perform the following processes in support of workflow: record indexing, record analysis, record completion, provider suspension, quality review and data integrity.

Collaborates in the oversight of facility Medical Staff Suspension process.

Facilitates training of new colleagues in the Shared Services Center.

Assists the Shared Services Manager in the recruitment, retention, and supervision of staff. Participates in the development of staff, including fostering teamwork, providing performance feedback, mentoring HIM Technicians, and scheduling training. Collaborates with the Shared Services Manager on competency assessments, performance evaluations, counseling, and/or conflict resolution.

Assists with the design of HIM workflows to ensure timely and effective production while maintaining compliance with regulatory and accreditation requirements and standards.

Conducts regular patient health record quality audits and monitors processes to maintain the quality of documentation and assess record integrity.

Communicates and works with physicians/providers, physician office personnel, colleagues, clinical managers, vendors and others in order to ensure a quality health record and promote customer service. Provides education to physicians/providers, physician office personnel, colleagues and others.

Collaborates with the Coordinators to address workload balance and issue resolution.

Ensures confidentiality of patient data is maintained in accordance with accepted standards of practice based on System Office and RHM policy as well as legal and regulatory requirements.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

Must possess a demonstrated knowledge of Health Information Management functions, as normally obtained through an Associate’s Degree in Health Information Technology, Business Administration, Healthcare Administration, or related field, or an equivalent combination of years of education and experience required.

Certification as a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) required.

At least five (5) years of current progressively responsible experience in diverse functional areas of HIM in an acute care environment required. Previous supervisory or leadership experience.

Demonstrated, current expertise with the electronic health record, health information systems, document imaging/document management system and other healthcare applications required. Working knowledge of Epic EMR preferred.

Strong service excellence practices.

Demonstrated ability to effectively supervise diverse and geographically dispersed colleagues.

Working knowledge and understanding of HIM departmental organization, function, operations and its interactions with medical staff and other hospital departments.

Working knowledge and understanding of regulatory and accreditation standards, state and federal requirements and standards related to the management of health information.

Working knowledge and understanding of privacy and security regulations, confidentiality, laws, access and release of information practices.

Utilizes analytical/problem solving skills to deal with procedural options, priority setting, processing problematic situations by analyzing and interpreting situations based on knowledge and HIM policy and procedures.

Effective written and verbal communication skills and ability to communicate with a wide-ranging audience. Responds to customer inquiries courteously and timely.

Interpersonal skills necessary to effectively interact with the Shared Services team, patients, medical staff, revenue cycle teams, other health ministry departments and any outside agencies.

Intermediate computer skills required, including working knowledge of and experience using MS Word, Excel, Outlook and PowerPoint. Must be able to spend majority of work time utilizing a computer, monitor and keyboard.

Ability to work independently and demonstrated credibility with peers and providers as evidenced by respectful relationships.

Strong understanding of the Catholic health ministry in an evolving health care delivery system and changing reimbursement market.

Personal presence that is characterized by a sense of honesty, integrity, and caring as well as the ability to inspire and to motivate others to promote the philosophy, mission, vision, goals, and values of the Ministry.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Work may be onsite and/or remote. Ability to work in a fast-paced, multi-customer environment, with conflicting needs. May warrant varied and/or extended hours, with changes in workload and priorities to keep pace with the industry and advanced strategic priorities.

Must possess the ability to comply with enterprise policies and procedures.

Must be able to work with interruptions and perform detailed tasks.

Must be able to spend majority of work time utilizing a computer, monitor and keyboard.

Must possess a valid driver’s license and be able to travel to the assigned Trinity Health sites as needed.

**Hourly Pay Range:** $31.26 - $ 46.88

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran