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Company Overview:

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary:

The General Manager (Market approximately up to $15M), leads the effective development and execution of the district business plan, human capital strategy and P&L operations.  The GM is accountable for developing action and contingency plans to meet or exceed his/her district P&L targets.  The GM is also responsible for developing district strategies for accelerating growth through customer loyalty and employee engagement, market penetration and share gain.  He/she must be adept at establishing a compelling vision and building engagement and alignment through strong people leadership, including exceptional talent development (effective coaching and feedback), and effective communication and collaboration.  As the key driver and owner of both long and short-term area performance, the GM will leverage in depth knowledge of the marketplace and industry to identify emerging gaps or opportunities to grow the business.  He/she will collaborate and provide input to other GMs and RVPs to support continued expansion of new and existing products and services.

Position Responsibilities:

Strategic Planning, Business Development

Implements multi-year business and profitable growth strategies for his/her district to deliver P&L AOP targets; drives increased market share by managing financial performance and delivering financial commitments

Develops a strong understanding of the area’s marketplace (including vertical markets) and trends; identifies sales opportunities and works with RVP to determine competitive strategy

Identifies creative growth opportunities and recommends innovative strategies for ADT to continue growing revenue and improve overall market share. Develop and deliver on human capital strategy in order to enable execution of business plan.

Leadership:

Leads district team by providing clarity of vision and expectations; role modeling effective coaching and performance feedback, prioritizing resources; facilitating alignment of the team and partners.

Develops and executes a strong talent management plan including talent assessment, selection, empowerment, coaching, motivation and retention of top talent; builds and develops succession plans and pipeline of talent

Cultivate employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development.

Collaborate directly with Sales, Operations, Marketing, Human Resources, Finance and other partners to execute on the overall Business Plan

Employs a diverse and creative communications framework to align employees and generate understanding and commitment to achieving the business plan

Promotes inclusion amongst the team by role modeling and supporting business diversity objectives

Drives speed and accountability of plans through effective engagement

Operations Management:

Manages operational excellence and efficiency through process improvement, effective analytics, and strong financial planning while fostering a culture that demonstrates ADT’s commitment to employee, community and our mission of creating customers for life

Executes and manages annual budgets including area level P&Ls; provides regular reporting and communication to key stakeholders regarding the health of the market and ADT’s business performance; when appropriate provide a mitigation strategy for any projected short falls

Actively partners with HR and other teams to drive technician development and in implementing union and positive employee relations strategies

Drives customer obsession by enabling flawless execution in customer experience, install and service.

Ensures compliance and the highest ethical standards in all processes, including internal SOPs, field behaviors, etc.

Champions EHS&W strategies and programs to meet our near and long term safety goals

Ensures strong commitment and collaboration to executing service level agreements

Implements corporate-wide initiatives to drive customer experience, process improvements, efficiencies, culture and talent initiatives to advance the business

Qualifications - External

Education:

Bachelor’s Degree required. Master’s Degree or progress toward preferred.

Experience:

5 – 10 years of business experience in sales and / or operations, with a minimum of 5 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred:

Assessing, coaching, and developing talent and managing multi-disciplinary organizations

Establishing business direction and executing strategy development and implementation

Leading a significant business Unit of like/similar size (approx. up to $15M); scoping, designing, and implementing business solutions to build/grow a market

Influencing business decisions in a highly matrixed organization

Exceeding predetermined revenue, share, and customer obsession objectives

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.