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Manager Patient Access Services

_Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We’re looking for qualified candidates like you to join our Texas Health family._

+ Work location: Texas Health Dallas

+ Core work hours: Monday – Friday; 8:00a-5:00p;

Job posting version

Texas Health Presbyterian Hospital Dallas has advanced health care in North Texas for over half a century as one of the region’s most established hospitals. As an 875-bed, full-service hospital, we’ve served the Dallas community and surrounding areas since 1966 with a commitment to high-quality, compassionate care.

We specialize in cancer care, cardiology, neurosciences, women’s services, and emergency medicine. Our hospital is home to a renowned Level III Neonatal Intensive Care Unit (NICU), a Comprehensive Stroke Center, and a Bariatric Surgery Center of Excellence. We also offer a wide range of outpatient services, including surgery, wellness programs, and advanced women’s imaging. In recognition of our commitment to innovation in women’s health, our Women’s Robotic Surgery program was recently accredited as a Center of Excellence in Robotic Surgery by the Surgical Review Corporation (SRC), a leading organization dedicated to advancing patient safety in surgery.

Texas Health Dallas is a Joint Commission-certified Comprehensive Stroke Center, Level I Trauma Center, and Comprehensive Heart Attack Center. We are proud to be a designated Magnet hospital and a top choice in North Texas for cancer treatment, emergency services, cardiac care, and bariatric surgery.

Job Description:

PEOPLE: This position has primary responsibility to manage function(s) for the Patient Access Services, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and Scheduling. May recruit, hire, dismiss, discipline and perform evaluations according to hospital policies/procedures. Conduct and/or participate in departmental or multidisciplinary meetings, may include recording meeting minutes. Assists in resolution of patient, employee and other customer concerns or occurrences, refer to higher authority if appropriate. Follows the Empowering Excellence Guidelines of Rounding for outcomes, Thank You Cards, Peer Interviews Employee Retention and Employee Satisfaction through Press Ganey, Ensuring strong employee communication with holding department meetings and monthly staff

QUALITY: This position has primary responsibility to manage function(s) for the Patient Access Services, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and scheduling. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education, Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations. Ensuring timely resolutions of Event Reporting Tool and patient complaints. Monitor Duplicate Medical Records and Bad Addresses and other PAS Quality indicators Manage the Registration process and timely, accurate revision of patient accounts. Insure quality of demographic and insurance information for accounts registered in the Main Registration departments, Ensure accurate information obtained through the scheduling process. Timely addresses issues with processes that negatively impact the revenue cycle. Manage data collection efforts at all access points of responsibility. Ensure staff is utilizing the quality tools provided (Nebo, carepricer)

SERVICE: This position has primary responsibility to manage function(s) for Patient Access Services Department, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and Scheduling.

Monitoring Press Ganey scores and patient comments. Communicate Press Ganey information with staff and initiates the improvements needed with other departments and clinic areas.

Works with clinical leadership to improve overall customer service outcomes and insure a positive patient journey.

Responsive to internal and external customer needs and request. Is timely with email responses and inquires from clinical, Patient Access staff and THR Corporate.

FINANCIAL: This position has primary responsibility to Manage function(s) for the Patient Access Services, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and Scheduling.

Ensure that overtime and departmental resources are used properly.

GROWTH: This position has primary responsibility to Manage function(s) for Patient Access Services including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and Scheduling.

Ensure compliance with the THR Up-Front Collection Policy and employ necessary improvements if necessary.

Education

Or

Associate's Degree to include 3 Years of experience Preferred

Experience

3 Years experience in business office management positions in a healthcare or related organization Required

Patient Access Experience Strongly Preferred

Licenses and Certifications

CHAA - Certified Healthcare Access Associate Upon Hire Preferred

Or

CHAM - Certified Healthcare Access Manager Upon Hire Preferred

CPI - Crisis Prevention Intervention Training Maintained Annually with in 90 Days of hire Required

Skills

Typing or PC skills, medical terminology and good organizational skills

Why Texas Health?

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Learn (https://jobs.texashealth.org/why-texas-health/) more about our culture, benefits, and recent awards.

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Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.