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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Card Fraud Product

What does a successful Fraud Product Director do at Fiserv?

The Fraud Product Director position is responsible for supporting new product development and ensuring the growth of existing products to serve financial institutions as they work to balance fraud losses while maintaining consumer confidence to spend. This position is integral to our success in delivering the best-in-class card fraud solutions to our customers. The Fraud Product Director will develop and lead new product initiatives as well as drive the tactical direction of the assigned card fraud product set.

What you will do:

+ Act as CEO of your product set, driving the card fraud product strategy for existing and new products while managing processes across business units to ensure the consumer experience using the tools is optimal.

+ Own and drive the card fraud product strategy for existing and new products.

+ Identify market opportunities that protect and extend competitive differentiators and act appropriately by improving current Fiserv card fraud product features where needed.

+ Collaborate with Marketing, IT, and Sales to drive effective product visions and solutions.

+ Build strong relationships with Fiserv processed Issuers, understanding their business needs and ensuring the right Fiserv solution set is provided to meet their card fraud needs.

+ Lead technical and non-technical cross-functional teams through product planning, development, test planning, and product launch.

What you will need to have:

+ Bachelor's Degree is preferred or equivalent of 8+ years of work experience.

+ Minimum of 3 years of experience in the Issuing Card Fraud space.

+ Travel required: Percentage/frequency of travel – 10-25%.

What would be great to have:

+ Experience in articulating the product vision and value proposition both internally and externally, to all levels.

+ Ability to communicate technical concepts and requirements clearly to both IT and business resources.

+ Problem-solving, analytical, and influencing skills with proven ability to take initiative and build strong, productive relationships.

+ Delivering projects within budget and specified timeframes while ensuring customer satisfaction.

+ Prior experience in vendor management, including negotiations with third-party vendors.

+ People leadership skills and team management.

+ Proven problem-solving skills from problem assessment to solution selection.

+ Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities.

Perks at Work:

+ We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

+ Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

+ Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

+ Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

+ Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.

+ Advance your career with training, development, certification, and internal mobility opportunities.

+ Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv. Please:

+ Apply using your legal name

+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.